Bell Captain

Job description

Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss. Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East’s only wellness centre in a resort setting, spread across lush botanical gardens. Job Description The Bell Captain is responsible for supervising the bell desk operations, ensuring efficient luggage handling, guest assistance, and transportation coordination. The role focuses on delivering exceptional guest service while leading and training the bell team to uphold hotel service standards. Key Responsibilities Supervise and coordinate daily bell desk and porter activities Ensure prompt and courteous handling of guest luggage during arrivals, departures, and room changes Welcome guests, provide assistance, and offer information about hotel facilities and local attractions Coordinate guest transportation, including taxis, airport transfers, and valet services (if applicable) Maintain accurate records of luggage movement and guest requests Train, schedule, and monitor bell team members to ensure service excellence Ensure grooming standards, punctuality, and professionalism of the bell team Handle guest complaints or issues efficiently and escalate when necessary Coordinate closely with Front Desk, Concierge, Housekeeping, and Security teams Ensure safety and security of guest belongings at all times Qualifications High school diploma or equivalent; hospitality qualification preferred Minimum 2–3 years of experience in a similar role within a hotel environment Strong leadership and team management skills Excellent communication and interpersonal skills Guest-focused attitude with problem-solving abilities Knowledge of local area and attractions is an advantage Ability to work flexible shifts, including weekends and holidays Additional Information