BELL CAPTAIN- Wyndham Grand Pittsburgh

Job description

Bell Captain Wyndham Grand Pittsburgh Downtown | Pittsburgh, PA Lead a welcoming arrival and a memorable farewell. Wyndham Grand Pittsburgh Downtown is seeking a professional, service-focused Bell Captain to oversee bell services and help deliver a seamless guest experience. The ideal candidate leads by example, anticipates guest needs, and keeps the team organized during busy arrival and departure periods. What You’ll Do Coordinate daily bell services, assign responsibilities, and maintain coverage during assigned shifts. Welcome guests and assist with luggage handling, storage, delivery, and retrieval. Coach bell staff on service standards, safe luggage handling, and hotel procedures. Coordinate group arrivals, departures, and luggage movements with the Front Desk and other departments. Maintain accurate luggage storage records and follow identification and claim procedures. Escort guests to their rooms and explain hotel amenities, services, and room features. Assist with transportation requests and provide information about local attractions, dining, and directions. Respond to guest requests and concerns, resolving issues within your authority and involving management when needed. Keep luggage carts, storage areas, and the hotel entrance clean, organized, and accessible. Communicate staffing needs, service concerns, and outstanding requests during shift handoffs. Follow guest privacy, security, and safety procedures and promptly report concerns. Perform Bell Attendant duties as needed to support the team. What You’ll Bring Previous hotel bell services or guest services experience required; lead or supervisory experience preferred. Strong guest service, communication, and organizational skills. Ability to guide a team and coordinate multiple requests during busy periods. A professional, courteous approach and sound judgment when handling guest concerns. Dependability and a commitment to teamwork. Flexibility to work scheduled shifts, including evenings, weekends, and holidays. Ability to perform essential duties, including prolonged standing, walking, lifting and carrying luggage, and pushing loaded luggage carts, with or without reasonable accommodation. Bring your leadership and hospitality to our front door. Apply today! We are an equal opportunity employer and welcome applicants from all backgrounds.