Bellboy (Welcome Team Agent) - Amanvari

Job description

Location Overview Join our team at Amanvari. A remote natural paradise on Mexico’s Eastern Cape, Aman’s newest retreat finds home between the Sierra de la Laguna mountains and the calm waters of the Sea of Cortés. Echoing its name, a combination of the Sanskrit-derived words for ‘peace’ and ‘water,’ Amanvari rests in harmony with its exclusive yet inspiring setting, an exclusive 1,000-acre community just one hour from Los Cabos International airport. Role The Welcome Team Agent is responsible for providing warm, discreet, and highly personalized service to guests from arrival through departure, ensuring an exceptional experience in keeping with ultra-luxury hospitality standards. The role begins with creating a thoughtful and effortless arrival, welcoming guests, assisting with luggage, escorting them to their accommodations, and providing guidance on the resort’s services and amenities. Every interaction should reflect genuine hospitality, professionalism, discretion, and attention to detail. As an ambassador of the resort, the Welcome Team Agent anticipates and responds to guest needs, assists with special requests, coordinates transportation, delivers correspondence and packages, and maintains seamless communication with Front of the House and other departments. Through a calm, attentive, and service-oriented presence, this role plays an essential part in creating flawless first and lasting impressions, ensuring that every guest feels genuinely welcomed, cared for, and valued throughout their stay. Responsibilities Create a warm, personalized, and effortless arrival experience, welcoming every guest with genuine hospitality, professionalism, and attention to detail. Receive, handle, transport, and deliver guest luggage with care, efficiency, and discretion, ensuring proper identification and timely delivery. Accompany and escort guests to their villas, rooms, or designated areas, providing clear and personalized guidance regarding the resort’s facilities, services, and amenities. Anticipate guest needs and proactively respond to requests, offering thoughtful assistance before it is requested whenever possible. Coordinate and support guest transportation services, ensuring a punctual, comfortable, and seamlessly organized experience to and from the resort. Attend to special requests and provide assistance throughout the guest journey, coordinating with Guest Services, Resort Host, and other departments to ensure timely follow-up and a seamless overall experience. Receive, safeguard, and deliver guest correspondence, packages, messages, and personal belongings, maintaining confidentiality, security, and discretion at all times. Maintain constant and effective communication with Guest Services and other departments, sharing relevant information regarding guest arrivals, departures, requests, preferences, and special needs. Maintain vehicles, arrival areas, the lobby, porte-cochère, and designated Welcome Team areas to impeccable standards, ensuring that the resort’s first and last impressions consistently reflect the standards of an ultra-luxury property. Bid farewell to guests in a warm and personalized manner, ensuring a seamless departure by coordinating luggage and transportation, while creating a memorable final impression that reflects the essence and philosophy of the resort. Requirements Bachelor’s degree in Business Administration, Hospitality Management, or equivalent. Or completed high school. 2 years of previous experience in the position within luxury hotel operations. Fluency in spoken and written English and Spanish. Flexibility with work schedule changes.