Benchmarking Specialist II

Job description

ABOUT PAYSCALE Payscale is the pioneer of compensation intelligence, helping organizations make smarter pay decisions that drive business performance. For more than 20 years, Payscale has combined trusted market data with AI-powered technology to deliver actionable insights that turn pay from a cost into a catalyst for growth. The Payscale Intelligence Cloud portfolio of solutions — Ascent, JobNav, and Paycycle — empower top companies and businesses like Cintas, Leidos, Chipotle, Ohio State University, and TJX Companies. Create confidence in your compensation. Payscale. To learn more, visit www.payscale.com http://www.payscale.com. The PayScale Benchmarking Team solves puzzles for our customers. We work to ensure that our customers' positions are benchmarked to the appropriate datasets for their jobs. We are experts in using PayScale’s proprietary crowd and company sourced data along with third party compensation surveys to ensure accurate benchmarking and market pricing for our customers. What You'll Do The role facilitates client kick-off calls, independently executes benchmarking projects, and manages complex pricing initiatives to ensure high-quality deliverables and client satisfaction. They assign projects to Benchmarking Specialists I, providing oversight for accuracy and timeliness, while maintaining organized administrative records. In job pricing, they analyze job descriptions to determine fair pay values and collaborate with U.S.-based teams for consistency. They handle client-specific requests and provide support on urgent benchmarking projects to meet deadlines. Additionally, they lead client communications through emails and video calls, conducting match reviews to validate job pricing and identify improvement areas. Day-in-the-Life: - Project & Team Management - Client Consultation: Facilitate client kick-off, test batch, match review, and final publishing calls. Apply deep benchmarking knowledge to align standard compensation processes with unique client business needs. - End-to-End Execution: Independently manage and deliver multiple complex pricing projects simultaneously, balancing competing deadlines while maintaining high-quality deliverables. - Team Oversight & Quality Assurance: Assign projects to Benchmarking Specialist I team members based on workload assessments and conduct rigorous quality checks on processed jobs to ensure accuracy. - Project Administration: Maintain project documentation, trackers, and administrative records throughout the project lifecycle, including project setup and maintenance activities such as pay market creation, account reviews, Salesforce updates, report generation, and project closeout. - Cross-Functional Collaboration: Collaborate closely with Customer Success Managers and Compensation Professionals to ensure seamless project execution and client satisfaction. Market Pricing & Data Analysis (Transactional Benchmarking) - Analyze job descriptions, organizational information, and client-provided data to determine appropriate market matches and compensation values. - Evaluate compensable factors such as scope, complexity, responsibility, experience requirements, and organizational context to support pricing decisions. - Document benchmarking rationale and supporting notes to ensure transparency, consistency, and alignment with established compensation methodologies. - Develop and analyze pay market configurations based on industry, organization size, geography, and other relevant market factors. - Deliver transactional benchmarking requests through Payfactors, MarketPay, and new platforms while ensuring accuracy and methodological consistency. Client Engagement & Consultation - Serve as the primary point of contact for clients throughout benchmarking engagements, proactively addressing inquiries, requests, and support issues while delivering a high level of customer service. - Manage client communications through professional email correspondence and virtual meetings. - Present benchmarking methodologies, pricing recommendations, and project findings in a clear and consultative manner. - Conduct match review sessions with clients to validate job matches, review pricing outcomes, address concerns, and identify opportunities for improvement. - Potentially conduct benchmarking analyses for prospective clients to support business development and sales initiatives. Reporting, Process Improvement & Team Support - Create and maintain Salesforce reports, dashboards, and project-tracking tools to support operational visibility and decision-making. - Develop and document standard operating procedures (SOPs), process guides, and training materials to improve team efficiency and consistency. - Identify opportunities for process improvements, automation, and workflow optimization. - Provide support on urgent, high-priority, or complex benchmarking projects to ensure successful project delivery. Training & Mentorship - Train and onboard new Benchmarking team members on benchmarking methodologies, tools, processes, and best practices. - Provide ongoing coaching, knowledge sharing, and subject matter expertise to support team development and performance. Qualifications: Experience: A post-secondary education is helpful, but not required Skills: - Compensation Benchmarking and Market Pricing - Job Evaluation and Job Matching - Project Management and Prioritization - Client Relationship Management - Stakeholder Communication and Presentation Skills - Quality Assurance and Process Improvement - Data Analysis and Reporting - Technology Proficiency and Systems Navigation - Salesforce Reporting and Dashboard Development - Cross-Functional Collaboration - Training, Coaching, and Knowledge Transfer Tools: Salesforce experience is a plus Location Payscale Manila has an employee centric hybrid model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person in our office for the moments that matter. In our hybrid model, employees can work from the location that works best for them when our team is not scheduled to be in the office. When you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements: - High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal. - Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc. Payscale has employees across the US, Canada, UK, The Philippines and Romania however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii. Benefits and Perks All around awesome culture where together we strive to live our 5 values: - Data informed decision making. - Customer first. Always. - Succeed together. - Relentless about results. Obsessed with excellence. - Lead the change. Shape the standard. An open and inclusive environment where you’ll learn and grow through programs and resources like: - Monthly company All Hands meetings - Regular opportunities for executive leadership exposure through things like AMAs - Access to continued learning & development opportunities - Our commitment to a continuous feedback culture which allows us to drive performance and career growth - A growing network of Employee Resource Groups - Company sponsored volunteer hours - And more! Our more standard benefits - Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day) - 15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized. - HMO Coverage +1 dependent - Fixed work schedule, Monday through Friday 10pm-7am Manila Equal Opportunity Employer: We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. We know the confidence gap https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/ and imposter syndrome https://fortune.com/2024/06/21/high-functioning-achievers-imposter-syndrome-career-ladder/ can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you have a disability or impairment and need assistance with the application process, please email recruiting@payscale.com for support. Fraud Alert: Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information, if you are unsure if a message is from Payscale, please email recruiting@payscale.com