Benefits Associate

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team! 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®) Join Us as a Benefits Advocate At Health Advocate, we're on a mission to simplify healthcare and empower individuals to make confident, informed decisions about their benefits. We don't just answer questions—we solve problems, provide guidance, and make a meaningful difference in people's lives every day. As a Benefits Associate, you'll serve as a trusted resource for members navigating healthcare, insurance, and employee benefit decisions. Whether assisting someone during open enrollment, helping them understand complex benefit options, or resolving an urgent issue, you'll have a direct impact on improving the member experience. Who Thrives in This Role? Our most successful Benefits Associates are: Passionate about helping others and solving complex problems Comfortable handling a high volume of inbound calls while maintaining exceptional service Strong communicators who can explain healthcare and benefits information clearly and confidently Detail-oriented professionals who can navigate multiple systems while managing member conversations Self-motivated individuals who thrive in a remote, performance-driven environment Curious learners who enjoy expanding their knowledge of healthcare, insurance, and employee benefits What You'll Do: Your Roadmap to Impact This isn't just a call center role—it's an opportunity to become a trusted advocate and problem solver. Guide Members with Clarity & Confidence: Answer incoming calls and inquiries while providing accurate information about benefit plans, costs, provider options, and enrollment decisions. Be a Trusted Advisor: Help members compare plan options during open enrollment, life events, new hire enrollment periods, and coverage changes. Solve Problems with Compassion: Research complex benefit issues, identify solutions, and ensure members receive the support they need. Follow Through Until Resolution: Manage unresolved issues through completion, providing proactive updates and ensuring a positive member experience. Navigate Complex Healthcare Topics: Assist members with medical, dental, pharmacy, vision, COBRA, Medicare, FSA/HSA, and other benefit-related questions. Balance Quality, Productivity & Service: Deliver an excellent member experience while meeting performance, quality, and productivity standards. This Role May Not Be the Best Fit If You: Prefer primarily administrative work with limited phone interaction Are uncomfortable handling a high volume of member calls Prefer highly scripted conversations versus active problem solving Struggle with multitasking across multiple systems and resources Are looking for a role with minimal performance expectations or accountability metrics Who You Are: The Advocate We're Looking For Minimum one year of customer service, healthcare, insurance, or employee benefits experience Experience in a call center environment preferred Strong communication, listening, and problem-solving skills Ability to explain complex topics in a simple, easy-to-understand manner Organized, detail-oriented, and comfortable managing multiple priorities Proficient with Microsoft Office and technology platforms Passion for delivering exceptional service and building trust with members Preferred Experience Candidates with experience in the following areas are strongly encouraged to apply: Benefits Administration Employee Benefits Enrollment Health Insurance Medicare COBRA Administration Healthcare Navigation Employee Advocacy Insurance Customer Service Healthcare Contact Centers Work Environment: This is a fully remote position. To ensure compliance with HIPAA and protect member privacy, employees must maintain a dedicated, distraction-free workspace that supports confidential conversations and secure handling of sensitive information. Applicants must have: A private, HIPAA-compliant workspace with a door or other means of preventing unauthorized access to confidential information Sufficient desk space to accommodate a dual-monitor workstation and related equipment Reliable high-speed internet service with a minimum download speed of 200 Mbps The ability to work independently in a professional home office environment free from distractions during scheduled work hours Health Advocate provides the computer equipment, monitors, and other necessary technology required to perform the role. Why Health Advocate? At Health Advocate, we don't just support our members—we support our employees. ✅ Fully Remote Work Environment ✅ Comprehensive Training & Equipment – We provide the tools, training, and support needed for your success. ✅ Career Growth Opportunities – Many of our leaders were promoted from within. We invest in employee development and advancement. ✅ Competitive Compensation & Benefits – Starting pay of $17.00/hour plus medical, dental, vision, PTO, paid holidays, tuition assistance, and a 401(k) with company match. ✅ Meaningful Work – Help members navigate important healthcare and benefits decisions that impact their lives every day. ✅ Award-Winning Culture – Join a nationally recognized organization known for outstanding customer service and employee development. ✅ Comprehensive Training & Equipment – We provide the computer equipment, monitors, and tools needed to perform your job successfully. Comprehensive onboarding and ongoing training ensure you are prepared to support our members with confidence. Your Next Move If you're passionate about helping others, enjoy solving problems, and want to build a career in healthcare and benefits, we'd love to hear from you. Apply today and become a trusted advocate for individuals navigating some of life's most important healthcare decisions. Physical Requirements: This position is primarily sedentary, requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing, mouse navigation, and reading information on a screen for extended periods. Frequent phone use is required for communication with team members, clients, or external parties. Essential physical functions include fingering, grasping, pulling hand-over-hand, and repetitive motions necessary for navigating software, entering data, and interacting with electronic documents. Mental and Cognitive Requirements: The role requires strong concentration, attention to detail, and the ability to complete tasks accurately. Critical thinking and problem-solving skills are essential to address issues that may arise in day-to-day duties. Effective verbal and written communication skills are needed for responding to inquiries and collaborating with others. Work Environment: This position is fully remote and requires a home office environment with appropriate lighting, a computer, and phone access. The workspace should be free from distractions to ensure effective focus and productivity during work hours. Company Overview Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need. Learn more Health Advocate Facebook Video Awards: 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2023: National Customer Service Association All-Stars Award: Service Organization of the Year. Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2022: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Excellence in Customer Service Awards: Organization of the Year (Small) Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2021: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2020: National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up Communicator Award of Distinction: October 2019 Broker News MarCom Awards: Gold, COVID Staycation Ideas brochure MarCom Awards: Platinum, 2021 Well-being Calendar Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver) VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)