Job description
wants to make a lasting difference in your life, in our community, and in the world. Our mission is to lead people to become fully devoted followers of Christ. That's how we’re able to make a difference, and it's the driving force behind everything we do. The Benefits Partner plays a vital role in caring for our staff well - serving as a relational and knowledgeable resource who walks alongside team members through some of life's most important moments. From navigating a new baby to understanding a complex claim, this role is at the heart of helping staff feel supported, informed, and valued.
In this role, you will guide staff through benefits enrollment, life events, open enrollment, and medical continuation with both accuracy and compassion - working closely with benefit partners and vendors to ensure benefits are administered correctly and advocating on behalf of staff when questions or issues arise.
The Benefits Partner brings both a heart for people and a skillset for excellence, seeing their work as an opportunity to make a real difference in the lives of our staff and their families - all in service of 's mission to reach people for Christ.
### What You'll Do
**Administer benefits and provide benefit support to staff**
- Understand and review benefit plans regularly.
- Ensure the effective and efficient onboarding of team members and their dependents to our various benefit plans; and subsequent termination of said benefit plans when applicable.
- Assist with staff questions on claims, billing, and benefit inquiries and maintain records and documentation.
- Collaborate with brokers and vendors to ensure accurate claims processing.
- Administer and process employee transactions promptly and accurately; communicate changes to key stakeholders.
- Lean into the partnership aspect of the role, maximizing the impact of interpersonal relationships, communication, and personalized team member support on the successful application of benefit processes.
- Collaborate with Human Resources and staff to effectively administer paid and unpaid leaves.
- Conduct necessary audits to ensure our benefit plans and enrollments are accurate.
- Stay updated on legal changes and share best practices.
- Maintain educational materials and resources.
- Coordinate with brokers and providers to ensure accurate claims processing.
- Educate and inform our staff through various channels, including the Staff Portal, engaging presentations, and actively answering their questions through various mediums (in person, email, walk-ins, etc.).
**Support key Benefits initiatives**
- Work cross-collaboratively with teams to support various initiatives.
- Help ensure Standard Operating Procedures (SOPs) are up-to-date and accurate.
- Attend and at times help to coordinate special staff events.
- Support other Benefits objectives or initiatives as needed.
### Skills Needed to Succeed
- Knowledge of employee benefits and applicable laws.
- Excellent verbal, written, and interpersonal communication skills to maintain relationships and partnerships.
- Maintain a systematic and organized approach to completing assignments accurately, thoroughly, and timely.
- Clearly explain complicated and detailed processes in a concise and simple way.
- Ability to self-motivate, take initiative, make independent decisions, and problem-solve.
- Effective at multi-tasking, time management, and follow-up to meet committed timelines.
- Effective at process and organizational management to coordinate, structure, and provide vision to projects.
- Ability to collaborate in a team environment and work independently.
- Ability to self-develop and learn new skills.
- Excellent interpersonal skills.
- High School Diploma or GED.
- 1 -3 years experience in Human Resources or Benefits Administration.
