BES - Receptionist - Associate

Job description

About Us With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future. Line of Service Overview Business Enablement Solutions (BES) brings together the specialist functions that enable PwC Middle East to operate, grow and deliver on its strategic ambitions. Our teams span People and Talent, Finance, Technology and AI, Risk and Quality, Business Development, Communications and Brand, Leadership Support, Operations, Transformation and Workplace Services. Together, we enable our people to do their best work, strengthen how our business operates and support our client-facing teams to deliver for our clients. As a human-led, tech-powered organisation, we’re using data, technology and AI to simplify how we work, drive innovation and support the continued growth and transformation of PwC Middle East. A career in BES gives you the opportunity to be part of that change.Enabling growth. Delivering excellence. Business Unit Overview Office Management at PwC Middle East ensures our offices operate seamlessly and deliver an exceptional experience for both our people and clients. This function manages facilities, workplace services, and day-to-day operational support across the region—creating environments that foster collaboration, productivity, and well-being. Through meticulous coordination, responsive assistance, and a commitment to excellence, we enable smooth operations and a professional setting that reflects PwC’s values and purpose. How You’ll Contribute As a Receptionist - Associate , you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to: Financial Adhere to the allocated budget for the administrative function of the office Customer Greet visitors and make sure all callers and visitors are dealt with promptly, courteously and accurately Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant. Internal Process Operate the switchboard Screen and route incoming telephone calls, take messages, and answer incoming queries Maintain visitor and caller logs Receive deliveries and coordinate outside delivery/courier services with the help of Office administrators Answer queries from visitors and callers, and refers them to the appropriate person Perform general maintenance of the reception area Manage incoming and outgoing faxes (may be performed by Office Administrators in certain locations) Ensure mail and faxes are distributed to the appropriate person accurately and in a timely manner (may be performed by Office Administrators in certain locations) Book meeting rooms and collaborative space and maintain tidiness (may be performed directly online in certain locations) Monitor the floors – meeting rooms and Partner Offices. Carry out regular checks of all areas including meeting rooms, partner offices, and lobby area to ensure all areas are clean & tidy. Develop good relationships with staff, partners and other service partners to ensure optimum service provision whilst providing an interface to all office management services. Take responsibility for ensuring that the firm's available workspaces are utilized to their full potential on the relevant floor. Provide professional service and support to all internal stakeholders. Provide operational support to colleagues to ensure service levels are maintained during peak periods. Support office manager in events planning and organization Act in accordance with regulations Perform other administrative duties as required Learning and Growth Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed What You’ll Bring Education High school certificate (equivalent) or Bachelor's degree Language Fluency in spoken and written English, proficiency in Arabic is an advantage, Specific Skills Experience with a professional services firm is an advantage Knowledge and Skills Strong customer service skills. Confident, enthusiastic and motivated to deliver great customer experience. Organized and able to prioritize activity. Excellent oral communication and interpersonal skills Ability to work under pressure and show initiative Attention to detail Strong team player. Flexible and adapting to different client needs. Must possess a warm, friendly and professional demeanor Literacy in Microsoft Office (Word, Excel, PowerPoint) How You’ll Make a Difference At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level. Why You’ll Love Working at PwC At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.