Beverage Manager

Job description

The Beverage Manager is responsible for overseeing the efficient and compliant operation of the beverage department on the casino floor in accordance with company standards, policies, and procedures, as well as all applicable federal, state, and local liquor, health, and safety regulations. This role encompasses comprehensive personnel management, including recruitment, training, scheduling, performance coaching, and employee development, while collaborating with Director on departmental budget planning and financial performance monitoring. KEY RESPONSIBILITIES: Oversee all beverage service operations to ensure strict adherence to company standards, policies, procedures, and all applicable federal, state, and local liquor, health, and safety regulations. Conduct comprehensive reviews of administrative functions performed by beverage supervisors, ensuring accuracy, timeliness, and full compliance with established policies and procedures. Optimize staffing levels across the beverage department by collaborating with supervisors to implement strategic adjustments aligned with operational business needs. Partner with Director in developing departmental budget goals and objectives, while maintaining rigorous oversight of the Beverage Department's financial performance and cost management. Direct all personnel-related functions, including recruitment, hiring, scheduling, comprehensive training, performance evaluation, coaching, career development, promotion consideration, and separation management. Establish and enforce consistent service standards across all beverage operations, ensuring continuous adherence and quality excellence. Serve as the primary departmental representative in labor relations matters, unemployment proceedings, and other internal and external employee-related proceedings as required. Must be at least 21 years of age and legally authorized to work in the United States, with the ability to obtain and maintain all required licenses and certifications. Demonstrated expertise in beverage service standards, product knowledge, preparation techniques, and presentation methods, with a comprehensive understanding of spirits, wines, beers, and specialty cocktails. Proven track record of delivering exceptional customer service with strong interpersonal and communication skills, including the ability to interact professionally with diverse clientele, staff, and management across all organizational levels. Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and demonstrated experience with point-of-sale (POS) systems, inventory management software, and beverage operations technology platforms. Minimum of 3-5 years of progressive experience in beverage operations, hospitality management, or casino/gaming industry environments, with demonstrated supervisory or management-level responsibilities. Comprehensive knowledge of federal, state, and local liquor laws, health codes, and safety regulations, with the ability to ensure strict compliance across all beverage operations. Strong financial acumen and experience with budget development, cost control, inventory management, and P&L analysis within a hospitality or gaming environment. Excellent organizational, analytical, and problem-solving abilities with demonstrated capacity to manage multiple priorities, make sound decisions, and implement effective operational solutions. Ability to work in a casino environment with exposure to occupational factors including but not limited to ambient noise levels, secondhand smoke, and extended standing periods. Preferred: Experience in a high-volume, fast-paced hospitality or gaming establishment with demonstrated success in staff recruitment, training, and performance management. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.