Beverage Manager

Job description

Responsibilities Beverage Operations Management: · Oversee all aspects of beverage operations, ensuring quality service and consistent product delivery across all food and beverage outlets. · Manage beverage service during peak and off-peak times, ensuring that guest expectations are exceeded at all times. · Ensure the efficient operation of bars, lounges, and other beverage-related services, maintaining high standards of cleanliness, organization, and presentation. Team Leadership: · Lead, mentor, and train the beverage team, including supervisors, bartenders, baristas, and barbacks, ensuring they meet service standards and operate efficiently. · Foster a positive work environment, promote teamwork, and develop team members through continuous coaching and feedback to the team to enhance performance and career growth. · Conduct performance reviews, provide feedback, identify areas for improvement support development plans, to enhance team effectiveness and ensure a motivated team culture. Menu Development & Innovation: · Collaborate with the culinary team and F&B Operations Manager and Director of Food & Beverage to develop and update beverage menus, ensuring creativity and variety while aligning with guest preferences and seasonal trends. · Introduce innovative drink offerings, including signature cocktails, premium beverage selections, and local-inspired drinks, to differentiate the hotel’s beverage offerings. · Regularly evaluate the menu, adjust recipes, and create seasonal or promotional beverage items that enhance guest experience and increase sales. Inventory & Stock Management: · Oversee the beverage inventory, ensuring proper storage, rotation, and control of products. · Manage stock levels to minimize waste and ensure consistent availability of beverages, particularly high-demand items. · Maintain accurate inventory records, conduct regular stock audits, and place timely orders based on usage trends and budget forecasts. Cost Control & Revenue Growth: · Develop and implement strategies to control beverage costs while maintaining product quality and guest satisfaction. · Monitor beverage sales and analyze trends to identify opportunities for increasing revenue through upselling, promotions, and efficient operations. · Collaborate with the culinary team and F&B Operations Manager and Director of Food & Beverage to establish beverage pricing strategies that are competitive and profitable, while ensuring alignment with brand positioning. Guest Experience & Satisfaction: · Ensure that all beverage service meets or exceeds the standards of quality, service, and presentation. · Address guest complaints or concerns promptly and professionally, ensuring swift resolution to ensure maximum guest satisfaction. · Proactively engage with guests, obtaining feedback on beverage offerings and making recommendations to enhance their experience. Health & Safety Compliance: · Ensure that all beverage operations comply with health and safety regulations, including safe alcohol service practices. · Oversee the implementation and adherence to hygiene and safety procedures across all beverage areas. · Conduct regular training with staff on safety practices, including alcohol service laws, fire safety, and safe handling of equipment. Staff Scheduling & Budgeting: · Develop staff schedules for beverage outlets, ensuring adequate coverage during peak hours and minimizing labor costs during slower periods. · Work with senior management to develop and manage the beverage department's budget, ensuring that all costs are in line with financial goals. · Monitor staffing levels and adjust as necessary based on business needs and guest demand. Reporting & Documentation: · Prepare and submit weekly and monthly reports on beverage sales, inventory levels, team performance, and guest feedback. · Maintain accurate records of all beverage-related transactions, including orders, receipts, and financial documentation. · Provide insights and recommendations to senior management for continuous improvement. Collaboration with Other Departments: · Work closely with the Food & Beverage team, kitchen staff, housekeeping, and other departments to ensure seamless service and guest satisfaction. · Collaborate with marketing and events teams to develop beverage-related promotions, themed nights, and special events that enhance guest experience and increase sales. Promotions & Events: · Organize and manage beverage-focused promotions, events, and seasonal offerings to attract guests and drive sales. · Coordinate with the events team to ensure that beverage offerings meet the needs and expectations of large-scale functions, banquets, or special events. Additional Responsibilities: · Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property. perience/Certificates/Education · Experience: Minimum of 3-5 years in a supervisory / leadership role in beverage management, preferably a luxury hospitality environment. Experience in managing beverage operations, menu development, cost control, and staff leadership. Strong background in beverage sales, with experience in maximizing revenue and controlling costs. · Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Certification in beverage management, mixology, or sommelier training is a plus. · Skills & Attributes: o Strong leadership and people management skills. o Excellent interpersonal and communication abilities. o Attention to detail and strong organizational skills. o Proven ability to manage multiple priorities and meet deadlines. o Ability to handle confidential and sensitive information. o In-depth knowledge of beverage trends, mixology, and premium beverage offerings. o Ability to create unique and appealing beverage menus tailored to guest preferences. o Strong financial acumen and experience in managing budgets, costs, and profitability. o Proficiency in relevant software and MS Office Suite. o Professional and well-presented at all times. o Customer-centric approach with a passion for hospitality. o Proactive problem-solver with a solutions-oriented mindset. o Ability to work in a fast-paced, dynamic environment. o Must be able to handle multiple tasks and adapt to changing priorities. · Language: o Excellent reading, writing and oral proficiency in English language. o Ability to speak other languages and basic understanding of local languages will be an advantage. experience is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults. All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings. Join our motivated and vibrant Team and build your career with us.