Bid Manager, Customer Support

Job description

The Bid Manager is responsible for leading and coordinating the end-to-end bid and proposal process for customer support, service, and lifecycle offerings within the aftermarket automation environment. This role supports service-related commercial activities including maintenance contracts, system upgrades, retrofits, spare parts programs, service-level agreements (SLAs), and long-term customer support solutions for automated material handling systems. Reporting to the Senior Service Operations Manager, the Bid Manager works cross-functionally with Service Operations, Engineering, Field Service, Supply Chain, Finance, and Sales to ensure accurate, standardized, competitive, and executable customer support bids that align with operational capabilities and business objectives. Key Responsibilities Bid & Proposal Management Lead customer support bid creation, owning scope definition, assumptions, timelines, and submission deliverables Drive costing alignment across service labor, travel, spare parts, subcontractors, and tooling to ensure accurate and executable proposals Manage the full bid lifecycle for service and support-related proposals, from request receipt through submission and structured handover Analyze customer RFPs, RFQs, and service requests to define scope, risks, and cost drivers Cross-Functional & Stakeholder Interface Serve as the primary interface between technical and commercial teams, including Service Operations, Engineering, Field Service, Supply Chain, Finance, and Sales Coordinate internal bid reviews to validate technical feasibility, operational readiness, pricing logic, and financial performance Ensure proposed service solutions align with service delivery capabilities, resource availability, and regional constraints. Costing, Pricing & Commercial Support Develop, validate, and maintain standard pricing logic and costing models for customer support and service offerings Support pricing strategy development in collaboration with Service Operations and Finance, balancing competitiveness with margin targets Clearly document commercial assumptions, exclusions, risks, and mitigation strategies within proposals Standardization & Continuous Improvement Standardize proposal templates, service descriptions, and commercial structures to improve speed, consistency, and quality Maintain and continuously improve pricing logic, cost models, and bid tools for customer support offerings Capture and analyze lessons learned from awarded and non-awarded bids to drive continuous improvement Governance & Handover Ensure bids comply with internal governance requirements, approval matrices, and quality standards Support contract clarification and provide a structured handover to service delivery and operations teams post-award Annual compensation range : $115,000.00 - $125,000.00 The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors. Required Qualifications Bachelor’s degree in Engineering, Business, Operations, or a related field (or equivalent experience) 3–7 years of experience in bid management, proposal management, or service commercial roles Experience in intralogistics automation, material handling systems, industrial automation, or capital equipment service environments Strong understanding of service operations, field service delivery models, and lifecycle support Ability to interpret technical documentation and translate it into clear, executable commercial proposals Strong project management, communication, and cross-functional coordination skills Preferred Qualifications Experience supporting automated systems such as conveyors, AS/RS, sortation systems, robotics, or warehouse control software Familiarity with service contracts, SLAs, and long-term maintenance agreements Experience working in a matrix organization within a service or operations-driven environment Proficiency with CRM, ERP, or bid/proposal management tools Key Competencies Strong organizational and prioritization skills High attention to detail and accuracy Commercial and operational mindset Risk identification and problem-solving capability Ability to manage multiple bids simultaneously under tight deadlines BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees: Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents. 401(k) with Generous Match: Secure your financial future with our competitive retirement plan. Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too! Ancillary Insurances: Including vision, accident, and critical illness insurance. Generous Paid Time Off: Achieve the optimal work-life balance. Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most! Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential. Equal Opportunity Statement: BEUMER is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex (including pregnancy and breastfeeding), gender, affectional or sexual orientation, gender identity or expression, transgender status, national origin, age, ancestry, disability (mental or physical), veteran status, genetic information, atypical hereditary cellular or blood trait, marital status, civil union status, domestic partner status, or any other status protected under local, state or federal laws - prohibits discrimination, harassment, and retaliation in all aspects of employment. This commitment applies to recruitment, hiring, training, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. By accepting an offer of employment with BEUMER, the employee agrees to abide by all policies and practices that promote a workplace free from discrimination and harassment and acknowledges BEUMER’S commitment to diversity and inclusion. BEUMER Group is an international leader in intralogistics, specializing in conveying, loading, palletising, packaging, sortation, and distribution technology across a wide range of industries, including airports, e-commerce, warehousing & distribution, and bulk material handling. We offer the right solution for nearly every logistics challenge. As a family-owned company, BEUMER combines tradition with innovation. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!