Bike Mechanic

Job description

The Bike Mechanic ensures every guest enjoys a safe, smooth, and high-performing ride by expertly building, tuning, and maintaining both customer and rental fleet bikes. This role supports an exceptional guest experience by delivering quick, precise service and helping guests feel confident in their equipment. By maintaining high standards of quality and care, the Bike Mechanic plays a key part in each guest’s summer adventure. This position reports to the Bike Manager. Applications for this position will be considered on a rolling basis. Essential Job Functions Assists customers in an enthusiastic and courteous manner; provides “wow” customer service Responsible for properly taking in all service work including correctly filling out service work orders, scheduling an appropriate number of repairs and completing those repairs in a timely manner Advises and assists customers with their product selection without bias Communicates with bike shop manager repair and warranty part needs Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced Assists with bike sales and any other bike floor duties as needed Responsible for maintaining rental bike fleet Maintains a clean and safe workplace Performs other duties as assigned Education & Experience Requirements Must be 18 years or older High School diploma or equivalent preferred Minimum of 3 years previous bike mechanic experience and bike knowledge is required Knowledge, Skills & Abilities Ability to communicate and follow oral or written directions in English is required Ability to be autonomous, prioritize workday, multitask and be detail-oriented Ability to learn in a fast-paced environment Ability to work both independently and lead or participate in a team environment Ability to understand and follow written and verbal instructions and take direction well Ability to provide clear written instructions Good time management skills Proficient familiarity with modern drivetrain systems including Etap and DI2 Proficient knowledge of major hydraulic braking systems Knowledge of suspension diagnosis and service Any combination of education, training, or experience that provides the required knowledge, skills, and abilities Must possess excellent guest service skills Work Environment & Physical Demands Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time Regularly work indoors with no adverse conditions, however, some exposure to outdoor elements and or walking on slippery/uneven surfaces may be required Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance Job Benefits This position is classified as a seasonal full-time position eligible for the following benefits: Enrollment dates differ across the various programs. Paid Time Off Programs Paid Leave Programs Employee Ski Pass and Dependent Ski Passes Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit Aspen One participates in E-Verify. E-Verify & Right to Work Poster With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation. Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit or follow @aspensnowmass on Instagram, Facebook, and X. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the , , , , & domains.