Bilingual Administrative Assistant

Job description

At **MedCare Pediatric**, we believe exceptional care starts with exceptional people. We provide personalized, one-on-one pediatric therapy and ABA services, partnering closely with families to help children reach their fullest potential. Our team is compassionate, collaborative, and committed to making a meaningful difference every day. We are seeking a **Bilingual Administrative Assistant** to support the daily operations of our pediatric therapy clinic. In this role, you will provide essential administrative and front-desk support to ensure a smooth and positive patient experience. ### Responsibilities: - Provide front desk coverage, greet patients and families, and maintain a welcoming clinic environment. - Answer, screen, and route phone calls, emails, and voicemail messages. - Assist with patient check-in, intakes, and admission paperwork. - Collect patient co-pays, provide receipts, and complete required reporting. - Assist with scheduling and make minor daily schedule changes as needed. - Provide Spanish-English translation support for patients, families, and staff. - Coordinate communication between patients, families, therapists, schedulers, and the Business Office. - Maintain accurate patient charts, clinical records, files, and communication notes. - Communicate with therapists regarding documentation, cancellations, and other service-related needs. ### Qualifications: **Required:** - Fluent in **English and Spanish**, with the ability to accurately communicate and translate between both languages. - Strong verbal and written communication skills. - Excellent organizational skills and attention to detail. - Professional, friendly, and compassionate demeanor. - Ability to multitask, prioritize, and work effectively in a busy clinic setting. - Available to work Full Time Monday–Friday, 9:30 AM–6:00 PM **Preferred:** - Bachelor's degree or equivalent education and experience - Previous medical office, pediatric, rehabilitation, or administrative experience ### Benefits: - Medical, Dental, Vision, Life, Short- and Long-Term Disability Insurance - Paid Time Off & Paid Holidays - 401(k) Retirement Plan - Employee Referral Bonus Program - Mentorship Program & Career Growth Opportunities ### Why Join Us? Join a compassionate team dedicated to helping children and families receive quality therapy services. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact every day.