Bilingual Aftercare Specialist (English/Spanish) (SHARE)

Job description

About Us Anthos|Home is a nonprofit startup focused on creating a new way home for New Yorkers with housing vouchers. We streamline the apartment search, approval, and move-in process using technology to move people into stable housing faster. We believe every person deserves a place to blossom, and we’re building the tools, systems, and teams to make that possible. Our Culture At Anthos|Home, urgency drives our work because every day in shelter matters. We are focused on helping people move into stable housing as quickly as possible and continuously improving how we get there. We are looking for team members who are highly data-oriented, tech-savvy, and comfortable learning new systems. Strong candidates value accuracy, use data to inform decisions, and actively improve how information is tracked and shared. We value people who are thoughtful, adaptable, and detail-oriented, and who follow through, communicate openly, and take ownership of their work. How effectively we use data and technology directly impacts how quickly people get home. About SHARE The Special Housing Assistance Resource (SHARE) program is a New York City housing voucher program designed to help households in NYC shelters who are otherwise ineligible for federal benefits and other housing assistance to exit shelter for permanent housing. Anthos|Home administers SHARE vouchers directly, allowing us to streamline the voucher process and serve families more efficiently. The SHARE Aftercare team provides as-needed, voluntary, light-touch services to support housing stability and household success throughout the four-year voucher term. The Role Anthos|Home is seeking an experienced social service professional to join our Aftercare team as a Bilingual Aftercare Specialist. reporting to the Aftercare Supervisor of High Health Needs. In this role, you will serve as a primary point of contact for SHARE voucher holders after move-in, providing light-touch, housing-focused support to help them maintain stability and thrive in their new homes. SHARE Aftercare is voluntary and as-needed. You will conduct proactive outreach and regular check-ins with enrolled participants, hold monthly virtual office hours open to all SHARE voucher holders, and respond to emerging needs with referrals, resources, and direct support. You will also serve as a liaison between participants and their property providers when tenancy concerns arise. This is an opportunity to make a direct, meaningful impact in the lives of New Yorkers who have overcome significant barriers to reach stable housing, and to help them build on that foundation. Key Responsibilities Participant Outreach and Check-Ins Conduct proactive outreach to all SHARE households to introduce the aftercare team and available services at or shortly after move-in Conduct regular check-ins with enrolled participants to assess housing stability, address emerging issues, and provide referrals or support as needed Host monthly virtual office hours open to all SHARE voucher holders to provide accessible, low-barrier support Assess participant needs at each contact, including housing conditions, benefits, employment, household safety, and other factors affecting stability Tenancy Stabilization and Support Provide referrals to community partners and resources in areas including financial literacy, mental health, legal services, health care, education, employment, and more Facilitate mediation and communication between participants and property providers to address tenancy concerns (not payment-related) Assist with lease renewals, recertifications, and planning for next steps as the end of the voucher term approaches Respond to housing-related concerns and emergencies during and after business hours Engage and coordinate with participants' existing support networks as appropriate Materials and Resources Develop and distribute participant-facing materials, resources, and multilingual tools to support housing stability and household success Connect participants with translation services and multilingual resources as needed Collaboration and Documentation Coordinate with the SHARE Aftercare team, Data and Evaluation team, and organizational leadership to track program activities and participant outcomes Maintain thorough, accurate, and timely progress notes and correspondence in Salesforce, while upholding participant confidentiality at all times Attend team meetings, case conferences, and other coordination activities as needed Complete tasks and provide support within the Aftercare team on an ad hoc basis Other duties as assigned Qualifications, Required Skills & Attributes Bilingual in English and Spanish (required) Bachelor's degree in a relevant field and/or 2-3 years of experience working with people in housing, human services, or a related field Familiarity with the NYC housing market, housing voucher programs, and/or NYC shelter system Experience with community-based outreach and engagement Willingness to travel and conduct community-based visits across the five boroughs Ability to use public transportation and access buildings that may not have elevator access Highly adaptable: comfortable working in a fast-moving environment where processes are evolving and flexibility is essential Tech-savvy and quick to learn new systems; Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Salesforce Self-directed and high-performing: takes ownership of work, follows through consistently, and holds themselves to a high standard Excellent interpersonal, verbal, and written communication skills, including fluency in English and Spanish; skilled at de-escalation and mediation Strong case note writing skills: able to produce timely, clear, and detailed documentation in Salesforce Trauma-informed approach to working with participants navigating housing transitions; comfortable with crisis response and complex situations Strong critical thinking and independent judgment; highly organized with sharp attention to detail Genuine commitment to the mission: motivated to support New Yorkers in building stable, permanent homes Compensation and Benefits Competitive starting salary: $65,000 - $70,000 Hybrid work environment: 2-5 days in office &/or on the field This role requires flexibility to work evenings and weekends as needed. Comprehensive benefits package including: Health, dental, and vision insurance 401(k) with 4% employer match Generous paid time off Summer Fridays in August Professional development opportunities Current wellness perks: Weekly yoga classes, ClassPass subscription etc. Join Our Team Join a mission-driven team moving at startup speed to create real change in New York City. If you’re excited by building something new, using technology for social good, and contributing ideas that shape how we work, we’d love to meet you. Apply now to join Anthos|Home and help create a new way home. How to Apply Please send your resume and cover letter through our careers site. Anthos|Home is committed to fostering a workplace where all individuals have equal opportunities to succeed. We are an Equal Opportunity Employer and encourage individuals of all backgrounds, experiences, abilities, and lived experiences to apply. Lived experiences is defined to include, but is not limited to, homelessness and/or housing instability. We believe that a range of perspectives strengthens our team and enhances our ability to serve communities effectively. Any applicant who requires an accommodation during the application process should contact Anthos|Home to request such an accommodation.