Bilingual Application Support Analyst

Job description

*InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology.* To support our continuous growth, we are looking for a **Bilingual Application Support Analyst** to join our team. This is a client-facing role focused on ensuring our partners and customers get the most out of our platform by solving complex functional and technical challenges. **Some of the role´s responsibilities include:** - **Advanced Troubleshooting:** Act as the primary technical point of contact for external clients, diagnosing and resolving complex application issues. - **Technical Consulting:** Guide clients on best practices for platform integration, workflow optimization, and advanced feature usage. - **Cross-functional Collaboration:** Work closely with the Development and Customer Success teams to resolve our clients' requests and improve the product. **Do not hesitate to apply if you:** - Are fluent in **English and Spanish**. - Enjoy working with clients and providing top-level support. - Have **2+ years of experience** supporting SaaS or complex enterprise applications for external users. - Have strong communication and troubleshooting skills. - Enjoy digging into **application logic and logs** to find the "why" behind an issue. - Have a passion for **learning new technologies** and products quickly, adapting to a high-speed, ever-evolving technical landscape. **It´s a big plus if you have experience with** - **Directory Services:** Knowledge of Active Directory and LDAP for user authentication and management. - **Environments:** Familiarity with Windows and Linux operating systems and experience working within virtualized environments. - **Web Servers & Networking:** Administration of Apache and a solid understanding of network connectivity and protocols. - **APIs:** Familiarity with RESTful APIs and tools like **Insomnia, Postman, or cURL** to test endpoints, analyze responses, and diagnose integration issues. - **Databases:** Ability to write and execute **SQL queries** to perform data analysis required for the troubleshooting process. *We offer real opportunities for professional development, fully covered English classes, technical training both in-house and at educational centers, top-tier health insurance, a fixed amount for purchases in the food sector, reimbursement for remote work, and extended vacation and paternity leave.* Our office is located in Belgrano, CABA. This position is **Hybrid** for those residing in the AMBA region, requiring office attendance at least twice a week.