Bilingual Claims Assistant II, Casualty Claims [12-Month Contract]

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well. Salary range (but not limited to): 43,600 - 53,200 About the role We’re looking for a Bilingual Claims Assistant II to join our growing Casualty Claims team! This is a 12-month contract role. You will be responsible for providing administrative assistance and front-line quality customer service in the settlement of insurance Claims. This role can be located in our Toronto or Ottawa office. What you'll do here: Prepare forms and correspondence to insurance clients, vendors and legal representatives. Manage file storage and retrieval process for closed files. Provide various administrative support such as photocopying, scanning, PDF splitting. Open new, unverified or converted claims using historical policy information. National casualty claims assignments for West, Atlantic, Ontario and Quebec regions. National large loss claims assignment including: historical abuse, bad faith, sensitive media claims, etc. Process, coordinate, triage and distribute incoming correspondence. Process payments on claim files. Identify process improvements to management. Greet customers, as required. What you bring to the table: Bilingual Requirement - French and English speaking High School or College Diploma including business/administration training or any combination of equivalent education and experience. Minimum of 1 year of work experience. Ability to consistently perform at a superior level with respect to both the accuracy and volume of work completed. Effective communications skills with an emphasis on customer service. Strong computer skills of with standard office applications including strong data entry skills. No Canadian work experience required however must be eligible to work in Canada. #LI-Hybrid Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team. We are an equal opportunity employer At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Learn more about our recruitment process and your candidate journey here. Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.