DATAMARK, Inc. is currently hiring for the position of Bilingual Customer Service Representative (CSR).In this role, the Bilingual CSR will be responsible for handling customer inquiries, providing product or service information, and resolving customer issues or complaints. The Bilingual CSR will communicate effectively in both English and Spanish to assist bilingual customers. The Bilingual CSR will maintain accurate customer records, update account information, and escalate complex cases to the appropriate team members as needed. The Bilingual CSR will ensure a positive customer experience and strive to achieve customer satisfaction. The Bilingual CSR will handle incoming customer inquiries via phone, email, or chatResponsibilities Provide accurate information on products or services Resolve customer issues or complaints in a timely and efficient manner Maintain accurate and up-to-date customer records Update account information as necessary Escalate complex cases to the appropriate team members or departments Ensure a positive customer experience by providing exceptional service Requirements High school diploma or equivalent Fluency in both English and Spanish Previous customer service experience preferred Excellent communication skills in both English and Spanish Strong problem-solving and decision-making abilities Good computer literacy Ability to work in a fast-paced environment Attention to detail and accuracy BenefitsHealth InsurancePerformance BonusPaid training Flexible schedules
DATAMARK, Inc. is currently hiring for the position of Bilingual Customer Service Representative (CSR).
In this role, the Bilingual CSR will be responsible for handling customer inquiries, providing product or service information, and resolving customer issues or complaints. The Bilingual CSR will communicate effectively in both English and Spanish to assist bilingual customers. The Bilingual CSR will maintain accurate customer records, update account information, and escalate complex cases to the appropriate team members as needed. The Bilingual CSR will ensure a positive customer experience and strive to achieve customer satisfaction. The Bilingual CSR will handle incoming customer inquiries via phone, email, or chat
Responsibilities
- Provide accurate information on products or services
- Resolve customer issues or complaints in a timely and efficient manner
- Maintain accurate and up-to-date customer records
- Update account information as necessary
- Escalate complex cases to the appropriate team members or departments
- Ensure a positive customer experience by providing exceptional service
Requirements
- High school diploma or equivalent
- Fluency in both English and Spanish
- Previous customer service experience preferred
- Excellent communication skills in both English and Spanish
- Strong problem-solving and decision-making abilities
- Good computer literacy
- Ability to work in a fast-paced environment
- Attention to detail and accuracy
Benefits
- Health Insurance
- Performance Bonus
- Paid training
- Flexible schedules
DATAMARK, Inc. is a prominent Contact Center and Business Process Outsourcing (BPO) company based in El Paso, Texas, established in 1989. It serves Fortune 500 companies and major enterprises, operating across the U.S., Mexico, and India. Our services include omnichannel, multilingual contact center solutions, dynamic BPO, and digital mailroom solutions, all enhanced with Robotic Process Automation (RPA) and Artificial Intelligence (AI). Datamark prioritizes driving value and business growth for our clients, ensuring exceptional interactions through our customer experience ecosystem. Guided by Lean Six Sigma methodologies, we collaborate with clients for process enhancement, aiming for operational excellence and lasting partnerships. Datamark, emphasizes innovation, reliability, and a forward-looking approach to outsourcing.
DATAMARK, Inc. is a prominent Contact Center and Business Process Outsourcing (BPO) company based in El Paso, Texas, established in 1989. It serves Fortune 500 companies and major enterprises, operating across the U.S., Mexico, and India. Our services include omnichannel, multilingual contact center solutions, dynamic BPO, and digital mailroom solutions, all enhanced with Robotic Process Automation (RPA) and Artificial Intelligence (AI). Datamark prioritizes driving value and business growth for our clients, ensuring exceptional interactions through our customer experience ecosystem. Guided by Lean Six Sigma methodologies, we collaborate with clients for process enhancement, aiming for operational excellence and lasting partnerships. Datamark, emphasizes innovation, reliability, and a forward-looking approach to outsourcing.
