Bilingual Customer Activation Manager

Job description

This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis. ABOUT FLOAT Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth. As one of Canada’s fastest growing companies https://www.theglobeandmail.com/business/rob-magazine/top-growing-companies/article-ranking-canadas-top-growing-companies-of-2024/ and top-rated startups in 2025 https://www.linkedin.com/posts/floatfinancial_were-proud-to-share-that-float-has-been-activity-7387093684720300032-2DDz/, 2024 https://www.linkedin.com/pulse/linkedin-top-startups-2024-15-canadian-companies-rise-linkedin-news-llihe/ and 2023 https://lnkd.in/TSU23CA, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple. At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success. OUR PRODUCT Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C https://floatfinancial.com/press/float-financial-raises-cad-85-million-series-c, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank. Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada. AI USE IN OUR HIRING PROCESS We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team. ABOUT THE ROLE Float is seeking a Customer Activation Manager (CAM) to own the most critical phase of our customer journey — turning newly signed accounts into fully activated, revenue-generating customers. Sitting within our Sales organization, this role blends commercial impact with operational excellence: you’ll manage activations end-to-end, drive adoption momentum, and ensure customers realize tangible value fast. You’ll lead the 120-day activation window, guiding customers through onboarding readiness, spend migration, and product adoption to ensure each account not only reaches its targeted spend penetration but also fully adopts Float as a core part of their financial operations. You’ll combine sales acumen, customer empathy, and executional discipline to drive early value realization — ensuring every customer is confident, active, and realizing measurable outcomes from Float. This is a high-ownership, high-visibility role at the intersection of sales and customer success. If you thrive in fast-paced environments, love driving outcomes through influence and precision, and want to help shape one of Float’s most important growth engines — we want to hear from you. WHAT YOU’LL DO - Activate Customers. Unlock Revenue. Lead a portfolio of activations from handoff to go-live, ensuring each customer achieves 80%+ onboarded spend penetration and completes a timely, full implementation of the Float platform within 120 days. - Accelerate Time-to-Value. Deliver fast, structured activations that drive early ROI, reinforce value realization, and position customers for lasting adoption and success. - Own Commercial Outcomes. Combine sales acumen with executional excellence to guide customers toward the usage, behaviors, and outcomes that maximize both revenue and product impact. - Execute with Precision and Pace. Manage multiple activations in parallel with urgency and clarity, driving alignment across Sales, Product, and Risk to deliver on implementation milestones. - Solve with Ownership. Anticipate and remove blockers quickly, maintaining momentum and customer confidence throughout the activation journey. - Build for Scale. Continuously improve Float’s activation playbook, automation, and processes to deliver efficient, repeatable, high-impact customer activations at scale. ABOUT YOU YOU’LL THRIVE AS A CAM IF YOU: - Think and Operate Like a Seller. You see activation as an extension of the sales process and connect every milestone to revenue realization. - Own the Outcome. You take full accountability for your book of business — customers live, spending, and thriving. - Put Customers First. You care deeply about delivering value that lasts beyond go-live. - Move Fast with Intention. You bring urgency, clarity, and structure to every engagement. - Raise the Bar. You constantly refine your approach, improve processes, and elevate performance standards. - Win Together. You collaborate cross-functionally to ensure every activation sets the stage for long-term customer success. WHAT YOU BRING - Fluency in both French and English — written and spoken — and can move effortlessly between the two with prospects, customers, and colleagues across Canada. - 3–5 years in implementation, onboarding, customer success, or solutions within SaaS or fintech. - Proven experience driving commercial or consumption-based activation metrics — not just process completion. - Strong technical aptitude with integrations, payment workflows, and APIs. - Demonstrated ability to connect product adoption to measurable business outcomes. - Excellent communication and project management skills — you bring clarity, influence, and urgency. - Comfortable operating in fast-changing, high-growth environments where priorities evolve quickly. - Nice to haves: - Experience in consumption-based business models, finance or payments, or revenue-driven customer success. - Finance experience (either in fintech or experience in financial operations/accounting) OUR HIRING PHILOSOPHY We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole. HYBRID WORK POLICY - If you're based in Toronto or the Greater Toronto Area (the regional municipalities of Durham, Halton, Peel, and York), this is a Hybrid role. You'll work from our Toronto office on Tuesdays, Wednesdays, and Thursdays. - If you're based in Quebec, you'll work primarily from home, with occasional travel to our Toronto office for team gatherings, key meetings, and moments of in-person connection and collaboration. WHY YOU SHOULD JOIN - Work at one of Canada's fastest-growing fintech companies - Make a real impact in a high-autonomy, high-growth role - Collaborate with an ambitious and supportive team - Competitive compensation, equity options, and benefits - Hybrid work model – we are based in Toronto with in-office days for connection and collaboration - Enjoy catered team lunches every Tuesday, Wednesday and Thursday - Bring your pup to our dog-friendly office - Thrive in a high-trust, high-performance culture where your work truly matters IN SHORT At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you. We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic https://www.linkedin.com/in/victoria-boult-b21b2053/ (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.