Bilingual Customer Care Specialist

Job description

Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Advertised as : Bilingual Customer Care Specialist About Us Teleperformance is the world leader in customer experience management. As part of our team, you will help connect some of the world’s most respected brands with their customers by providing customer care, acquisition, analytics, back-office, and other specialized services to ensure a positive experience. We are the largest interaction expert team in the market—engaging with more than 35% of the world’s population every year. We are currently hiring for this remote work from home opportunity for the provinces of Alberta AB, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan. What We Offer Work from the comfort of your home Competitive compensation package, including an additional premium for bilingual skills Medical and dental benefits, plus an Employee Assistance Program Paid training Employee referral program – earn $500 for every referral hired Exclusive perks and discounts with Canada’s leading employee perks program Internal career advancement opportunities At Teleperformance, our mission is to provide an environment that promotes happiness from the inside out. We value, inspire, and support our team members to learn, teach, and grow. We want you to come to work motivated and proud to be part of our team. That’s why we continually invest in outstanding work experiences and development opportunities—so you can always be your best. Diversity & Inclusion Teleperformance is an Equal Opportunity Employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Responsibilities Provide first level customer service solutions in regard to client products. Build and maintain positive customer relations by offering personalized solutions. Strive to exceed expectations. Ensure requests are handled appropriately by coordinating with various functions within the company Schedule service calls and follow up with customers/clients Troubleshoots and resolves technical issues using established diagnostics tools and procedures. Responsible for accurate data input using prescribed applications Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer Collaborate with your team to achieve high-quality service standards Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues Adhere to all client policies, procedures, and industry regulations Answer inbound/outbound customer queries. Approaches problems flexibly and can adapt and modify approach without compromising outcome Qualifications Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.) Minimum high school degree. A degree or certification in technology is a plus. Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred Must be at least 18 years old Excellent communication/comprehension skills in English. Able to communicate clearly and effectively, both written and verbal Ability to type 35 wpm and successfully pass our language/grammar screening Excellent home internet hardwired. Strong work ethic with dependable track record Comfortable performing routine tasks at varying pace Benefits & Perks Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business. Robust career path with a full development plan and the opportunity to grow in the organization. Paid training 2 weeks' vacation. Continuous learning through progressive training that is specific to your tenure and skills. Competitive salary with incentive programs Positive and supportive environment Medical and Dental benefits, Employee Family Assistance Programs Schedule Hours of operation - Monday to Sunday, 9:00AM - 9:00PM. You will be provided with 8-hour shifts for 5 days a week. These can be morning, afternoon or night shifts. At least one day of the weekend availability is mandatory. Pay $15.75 - $19.50 depending on province Plus $2 per hour Language premium (French) Location Work from the comfort of your home Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws. Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs. Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.