About HuzzleAt Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.Role Type: Full-timeEngagement: Independent Contractor Job SummaryWe are seeking a versatile and professional Bilingual Customer Service Representative to join our growing team. In this role, you will be the primary point of contact for our diverse customer base, providing seamless support in both English and Spanish. This is a critical position that ensures every customer, regardless of their native language, receives an exceptional experience. If you are a clear communicator who thrives in a fast-paced environment and enjoys problem-solving, we want to hear from you.Key ResponsibilitiesManage inbound and outbound calls professionally in both English and SpanishAddress customer inquiries, resolve complaints, and provide accurate information about products or servicesMaintain detailed and accurate records of all customer interactions within the company databaseEscalate complex issues to the appropriate department while ensuring a smooth hand-off for the customerMeet or exceed key performance indicators (KPIs) related to call quality, resolution time, and customer satisfactionRequirementsFluency in both English and Spanish (written and verbal)Proven experience in a customer service or call center environmentStrong active listening skills and the ability to demonstrate empathy toward customer needsProficiency with basic computer systems and CRM softwareAbility to multitask and navigate between different software applications while speaking with customers.Previous experience in a remote call center settingBenefits💻 Fully Remote: Work from anywhere with international teams🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services🤝 Peer Community: Connect with high-performing sales professionals in our network🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
We are seeking a versatile and professional Bilingual Customer Service Representative to join our growing team. In this role, you will be the primary point of contact for our diverse customer base, providing seamless support in both English and Spanish. This is a critical position that ensures every customer, regardless of their native language, receives an exceptional experience. If you are a clear communicator who thrives in a fast-paced environment and enjoys problem-solving, we want to hear from you.
Key Responsibilities
- Manage inbound and outbound calls professionally in both English and Spanish
- Address customer inquiries, resolve complaints, and provide accurate information about products or services
- Maintain detailed and accurate records of all customer interactions within the company database
- Escalate complex issues to the appropriate department while ensuring a smooth hand-off for the customer
- Meet or exceed key performance indicators (KPIs) related to call quality, resolution time, and customer satisfaction
Requirements
- Fluency in both English and Spanish (written and verbal)
- Proven experience in a customer service or call center environment
- Strong active listening skills and the ability to demonstrate empathy toward customer needs
- Proficiency with basic computer systems and CRM software
- Ability to multitask and navigate between different software applications while speaking with customers.
- Previous experience in a remote call center setting
Benefits
💻 Fully Remote: Work from anywhere with international teams
🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
Huzzle is a fast-growing career platform that connects top talents with leading companies across the UK, US, Europe & Australia. We admit only the top 2% of talent into our pool, providing access to great opportunities where you can thrive long-term.Initially launched as a Careers Platform for Students, Huzzle now serves over 200,000 professionals at all career stages, offering personalized job opportunities, skill-building tools, and professional development resources.
Huzzle is a fast-growing career platform that connects top talents with leading companies across the UK, US, Europe & Australia. We admit only the top 2% of talent into our pool, providing access to great opportunities where you can thrive long-term.
Initially launched as a Careers Platform for Students, Huzzle now serves over 200,000 professionals at all career stages, offering personalized job opportunities, skill-building tools, and professional development resources.
