Bilingual Customer Support - Onsite

Job description

Pay Rate: $16 hr Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills? What’s in it for YOU? Paid Training Medical, Dental, and Vision Insurance Paid Time Off Employee Discounts Full-time, non-seasonal Career Advancement Responsibilities Serve as the primary point of contact for customers via phone Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions Maintain a thorough understanding of products, services and policies to effectively assist customers Accurately document customer interactions and transactions across all tools/platforms Collaborate with other departments to resolve customer issues and escalate complex problems as necessary Strive to exceed customer satisfaction goals and performance metrics Continuously seek opportunities to improve the customer experience and streamline processes Stay updated on product knowledge and industry trends to better assist customers Ability to work within the defined hours of operation with flexibility needed on weekends and holidays Monday - Friday: 7 a.m. to 10 p.m. Saturday: 7 a.m. to 7 p.m. What We Look for in a Candidate: Must be 18 years of age or older High School Diploma or equivalent Fluency in both the English and Spanish language Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone Typing Assessment required Superb attendance, so you can be there when our customers need us All job offers are contingent upon completion of drug screen and background checks.