Bilingual Customer Support Specialist

Job description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career Job Description We are looking for a talented individual… To join our team as a Bilingual Customer Support Specialist! In this entry‑level role, you’ll support Spanish‑ and English‑speaking customers, help applicants navigate program requirements, and assist with processing rebate applications that make a real impact. You’ll gain hands‑on experience in customer support, data entry, and program operations while working alongside a collaborative and supportive team. This is a great opportunity for someone early in their career who enjoys helping others, pays attention to detail, and is eager to learn and grow in a structured, professional environment. Please note – this is an onsite role and you must be able to commute to the Madison office. You're a great fit if you can… Support Spanish- and English-speaking customers by phone, chat, and email. Help applicants understand program requirements and gather any missing information. Review and process rebate applications following clear guidelines and instructions. Enter and update application information accurately in internal systems. Check applications and documents to make sure program requirements are met. Follow quality checks to ensure information is complete and accurate. Assist with basic troubleshooting and escalate issues when needed. Support team training, documentation updates, and help teammates as required. Exciting candidates will have… 0–1 year of customer service and/or administrative experience (or a strong interest in learning). Fluently bilingual in Spanish and English. Bachelor’s degree preferred, but not required. Friendly, positive attitude with a desire to learn and grow. Strong verbal and written communication skills. Comfortable using Microsoft Office tools, especially Excel and SharePoint. Basic problem‑solving skills and attention to detail. Able to commute daily to our Madison office. Targeted Compensation: $20-$22/h DOT Requirements If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations. Compensation Range $17.75 - $25.05 Currency USD Type Hourly Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks. Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.