Bilingual English and Spanish Member Loyalty Representative (R14306)

## Who We Are Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $22.7 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually. ## **The Opportunity** Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Full-Time. At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience. Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities. As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future. At Oportun, we move fast and we hold each other to a high bar. If you care about doing your best work while actually moving the needle for real people, you'll fit right in. ## **What You'll Do** **Your day-to-day** - Welcome members with a warm greeting and provide quality member service. - Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information. - Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities. - Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include: - Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers. - Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness capture leads, and assist with starting applications; - Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications. - Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services; - and Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications. - Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed. - Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members. - Stand while assisting members; sitting is allowed during non-member-facing tasks. - Occasionally unpack and store office or cleaning supplies. - Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute. - Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now. ## **Who You Are** **The right fit looks like this** You're comfortable navigating complexity and don't wait for perfect information to move forward. You communicate clearly, give direct feedback, and expect the same in return. - Must be outgoing, sales-focused, and enjoy speaking with people. - Must love to help members, including prospective members through outreach and educational activities. ## **What You Bring** **Skills & experience** **Required** - Must be bilingual (English/Spanish). - Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks. - Must have regular, reliable, and predictable attendance to support store operations. - Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities. - Ability to lift and/or move objects up to 25 pounds, as needed. - Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads. - Ability to organize and file paper documents. ## **Compensation** The base hourly rate for this full-time position is **$18.00 - $19.00.** Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting. Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits. ## **Why Oportun** **What's in it for you** Oportun offers a competitive compensation and benefits package designed to support your physical, financial, and professional well-being. Benefits vary by country of employment. Some of the benefits available to eligible employees include: **As a Valuable Member of Our Team, You’ll Receive** - Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance - Accident coverage - Paid Time Off - 16 paid hours (VTO) to participate in volunteer activities each year - Employee Assistance Fund (OEAF) - 401(k) retirement savings - Travel Assistance - Paid Training - Competitive pay, plus sales incentives $$$ - Growth opportunities - Flexible schedules - Opportunity to positively impact your community This is a summary of select benefits and does not represent the full benefits package. Eligibility and plan details vary by location and employment status. To learn more about Oportun and our benefits, visit ** ## **Our AI Mindset** **We build with AI. We lead with judgment.** AI isn't a feature here. It's how we work. We're excited about what AI makes possible, and we're looking for people who share that curiosity. You don't need to be an expert. You need to be **open to experimenting**, willing to learn, and able to apply new tools in ways that actually move the needle. In this role, you'll be encouraged to explore AI tools, find practical use cases for your function, and bring ideas for working smarter. We believe the best outcomes come when **human judgment and AI capability work together**. *We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.* *California applicants can find a copy of Oportun's CCPA Notice here: .* *We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).*