Bilingual (French/English) Back-Office Coordinator

Job description

Looking for someone who can quote a job, calm a client, and dispatch a crew — all before their coffee gets cold. We're hiring a bilingual French/English Back-Office Coordinator for a busy, family-run junk removal company. You'll be the voice of the business — handling calls and emails, quoting jobs, scheduling crews, and processing payments. It's a role that mixes fast-paced logistics with genuine care for people. They're a local business that prides itself on doing right by their customers and the environment (they recycle or donate up to 95% of what they collect). Attitude and communication come first! They're happy to train a sharp, personable candidate from scratch on the logistics side — what matters most is staying warm under pressure, thinking on your feet, and keeping your cool with all kinds of callers. **Responsibilities** - Handle inbound calls and emails in both French and English. - Give quotes to prospective clients. - Schedule and coordinate crews/dispatch. - Process payments. - Manage rebooking and follow-up with clients. - Use Quo for phone and Zoho CRM for client/job tracking. **Requirements** - Fluent French and clear, neutral English. - Strong customer service instincts — empathetic but resilient, able to think on your feet with emotionally varied callers. - Experience handling incoming phone calls. - Comfortable working with CRM and phone systems (Quo, Zoho a plus, but not required to start). - Background in customer service, dispatching, or logistics is a plus — not required.