Bilingual Medical Receptionist (English and Spanish Speaking )

Job description

Job Title: Bilingual Medical Receptionist (English & Spanish Speaking) Location: Remote Industry: Healthcare Position Summary One of our healthcare clients is seeking a professional, friendly, and highly organized Bilingual Medical Receptionist to support the front-office operations of a busy medical practice. The ideal candidate will be fluent in both English and Spanish and have prior experience working as a Medical Receptionist in a medical practice, clinic, hospital, or outpatient healthcare setting. The role requires excellent communication skills, a professional phone presence, strong attention to detail, and the ability to manage multiple front-office responsibilities in a fast-paced environment. Key Responsibilities Front-Desk & Phone Support Answer inbound patient calls professionally in English and Spanish. Provide friendly and professional front-office support to patients. Respond to general patient questions regarding appointments, office procedures, and administrative matters. Route clinical questions and provider-related requests to the appropriate team member. Make outbound calls to patients when follow-up is required. Manage incoming messages, faxes, and other patient communications. Appointment Scheduling Schedule, reschedule, and cancel patient appointments. Confirm upcoming appointments and send appointment reminders. Coordinate appointments based on provider availability. Manage appointment cancellations and assist with filling available openings. Follow up with patients regarding missed appointments and rescheduling. Maintain accurate appointment schedules. Patient Registration & Documentation Register new patients and collect required demographic information. Provide patients with registration and intake forms. Follow up with patients regarding missing or incomplete paperwork. Update and maintain accurate patient information in the EMR/EHR. Ensure patient records and documentation are complete and up to date. Maintain strict confidentiality of patient information. Insurance & Administrative Support Verify patient insurance eligibility and benefits when required. Collect and accurately document insurance information. Assist with basic insurance-related administrative tasks. Coordinate with billing staff regarding patient or insurance information. Monitor incoming faxes and route or respond to them appropriately. Maintain organized front-office records and documentation. Patient Service Provide a welcoming and professional experience to every patient. Handle patient concerns and administrative requests with professionalism and empathy. Follow up on outstanding administrative matters. Communicate effectively with patients, providers, and internal staff. Maintain professionalism when handling sensitive patient information. Required Qualifications 3+ years of experience in US healthcare Fluent in both English and Spanish, spoken and written Experience working in a medical practice, clinic, hospital, or outpatient healthcare setting. Excellent verbal and written communication skills. Professional and confident phone presence. Strong customer service skills. Experience with appointment scheduling and patient registration. Strong computer literacy and ability to learn new healthcare systems. Excellent organizational and multitasking skills. Strong attention to detail and follow-through. Understanding of HIPAA and patient confidentiality requirements. Preferred Qualifications Experience supporting a U.S.-based medical practice. Experience using EMR/EHR systems such as Tebra, Athenahealth, eClinicalWorks, Practice Fusion, Epic, SimplePractice, or similar platforms. Experience with insurance eligibility verification. Experience handling high-volume inbound and outbound patient calls. Previous experience working remotely and supporting U.S. time zones. Ideal Candidate Friendly, professional, and patient-focused. Highly organized and dependable. Comfortable handling a high volume of phone calls and administrative requests. Strong multitasker with excellent follow-up skills. Detail-oriented and accurate when handling patient information. Able to communicate effectively with patients and healthcare staff. Comfortable working independently with minimal supervision. Technical Requirements Reliable computer or laptop. Stable high-speed internet connection. Professional headset with microphone. Quiet, distraction-free home office. Ability to work within the required U.S. time zone. Key Skills Medical Reception | Appointment Scheduling | Patient Registration | Bilingual Communication | Insurance Verification | EMR/EHR | Customer Service | HIPAA Compliance | Front-Office Support | Patient Follow-Up | Phone Support | Administrative Support