Bilingual Operations Associate, Risk

Job description

*This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.* ## **About Float** Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth. As one of [Canada’s fastest growing companies](https://www.theglobeandmail.com/business/rob-magazine/top-growing-companies/article-ranking-canadas-top-growing-companies-of-2024/) and top-rated startups in [2025](https://www.linkedin.com/posts/floatfinancial_were-proud-to-share-that-float-has-been-activity-7387093684720300032-2DDz/), [2024](https://www.linkedin.com/pulse/linkedin-top-startups-2024-15-canadian-companies-rise-linkedin-news-llihe/) and [2023](https://lnkd.in/TSU23CA), Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple. At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success. ## **Our Product** Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced [our $85 million Series C](https://floatfinancial.com/press/float-financial-raises-cad-85-million-series-c), and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank. Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada. ## **AI Use in Our Hiring Process** We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team. **About the Role** Float is looking for an outstanding Operations Associate to join the Approvals function of our Compliance & Risk team! This is an exciting opportunity to be an integral part of our customer journey in a non-traditional, fast-paced environment. This role manages initial communication with customers, and collects all required documentation to determine their compliance. You will act as one of the final decision-makers in approving new Float customers onto our platform. If you are super detail-oriented, can learn new things quickly, and enjoy solving complex problems, this could be the role for you! **What You’ll Be Responsible For** - **Customer Onboarding –** Executing all aspects of our initial customer onboarding while maintaining swift service level agreements (SLA’s). This includes training, documentation, and owning onboarding materials such as user guides, videos, and product tutorials. You will ensure that each customer is provided with an efficient and successful onboarding process. - **Stakeholder Management –** Working with our prospective customers to acquire the information and documentation necessary for onboarding and compliance verification, as well as communicating with external banking partners for further risk management. - **KYB/KYC Compliance –** Processing prospective customers’ KYB + KYC applications to ensure they are compliant with Float’s services. - **Mitigate Float’s Internal Risk –** Collaborate with other Float teams, such as Revenue, Customer Support, and the wider Risk team to ensure Float’s own compliance with industry regulations and service standards. - **Data and Reporting –** Track and analyze core metrics related to the customer approvals function to empower data-driven process developments and improvements. - **Special Projects & more –** As required to help work towards our company mission. **About You** **Here’s what sets you up for success at Float:** - **You Put Customers First, Always.** You care deeply about delivering meaningful value. Whether you're building internal systems or customer-facing features, you're always thinking about how to make life better for our users. - **You Act Like an Owner.** You take responsibility for outcomes, step up to challenges, and seek solutions proactively—doing what’s best for the business, not just your role. - **You Think Big and Move Fast.** You’re energized by building from 0 to 1. You’re not afraid to challenge the status quo, experiment quickly, and learn as you go. - **You Constantly Learn and Grow.** You’re hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do. - **You Raise the Bar.** You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work. - **You Win as a Team.** You’re a generous collaborator who values communication, context, and shared wins. You lift others up and help make the team stronger. **In addition to our values…** - **You’ve got the experience.** We’re looking for at least one year of experience in an operations or customer-facing role in the financial services industry. Previous knowledge of and/or experience with KYB + KYC is highly preferred. Exposure to B2B SaaS and/or an early to mid-stage startup environment will be an asset. - **You have spectacular attention to detail.** You take pride in being thorough and accurate. You’re a stickler for detail and rarely miss important information required to complete a task. - **You’re customer-obsessed.** You believe in doing the right thing for customers. You’ll advocate endlessly for them, you actively listen, and have a natural curiosity to understand their needs. You love building credibility and trust with our customers by being super responsive and doing your best to make each and every interaction a 10/10 or above. Customer interactions aren’t just your job – they’re something you truly enjoy. - **You’re a quick study and can learn on the fly.** You have a growth mindset, and relish in the fact that everyday there is an opportunity to learn something new and become an expert in. You stay curious, want to make mistakes, and grow from failure. - **You’re a critical thinker.** You are able to use all information at your disposal to decide what to do next. You look for things outside the box and know there are opportunities to improve every process. You consistently go the extra mile to gather information and connect the dots. - **You’re an owner.** You are comfortable managing large queues of conflicting priorities. You excel at prioritizing your top to-dos and sticking to them. At the same time, you’re comfortable with last-minute projects or incidents and can go with the flow. - **You’re a strong communicator.** You love all forms of written communication. Whether it’s through email, a chat, or internal documentation – you always find the best way to engage with people. You err on the side of over communicating to ensure everyone’s up to speed on the most important information. - **You’re an exceptional teammate.** You love working with colleagues to brainstorm, share insights, and solve team-wide challenges. You set a high bar for yourself and others. You proactively seek out direct feedback and are comfortable providing it as well. - **Nice-to-have:** Experience with our internal tooling (Zendesk, Retool, Persona, Trulioo, and Slack). *We will train you on all of the above if you have not worked with them before!* **This may not be the role for you if:** - You do not have a strong work ethic - You are not a self-starter and do not like to work independently - You are not organized and efficient - You aren’t extremely detailed oriented - You don’t like regular feedback on your work - You aren’t a problem solver - You don’t love working asynchronously - You do not thrive in a team environment - You aren’t customer obsessed ## **Our Hiring Philosophy** We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole. ## **Why You Should Join** - Work at one of Canada's fastest-growing fintech companies - Make a real impact in a high-autonomy, high-growth role - Collaborate with an ambitious and supportive team - Competitive compensation, equity options, and benefits - Hybrid work model – we are based in Toronto with in-office days for connection and collaboration - Enjoy catered team lunches every Tuesday, Wednesday and Thursday - Bring your pup to our dog-friendly office - Thrive in a high-trust, high-performance culture where your work truly matters ## **In Short** At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, **we’d love to meet you.** *We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to* [***Vic***](https://www.linkedin.com/in/victoria-boult-b21b2053/)*(**victoria@floatfinancial.com**), and we’ll work with you to make sure you have what you need to succeed.*