Bilingual Operations Manager

Job description

At Rehire, we are supporting a fast-growing international company in the search for an Operations Manager to take ownership of a high-volume client support operation and lead its day-to-day performance. We’re looking for a hands-on, highly organized professional who can lead a small operations team while remaining deeply involved in client support, troubleshooting, and problem-solving. This role is ideal for someone who thrives in fast-paced environments, takes ownership when issues arise, and can independently keep an operation running smoothly. Key Responsibilities: - Lead and supervise the daily performance of the Operations team, ensuring tasks are completed accurately and on time. - Act as the main escalation point when team members encounter complex client or operational issues. - Handle complex or sensitive client conversations directly when necessary. - Troubleshoot operational, account-related, payment, platform, and technical issues. - Coordinate with external suppliers and internal stakeholders to resolve escalated cases. - Monitor the team’s workload, priorities, response quality, and overall performance. - Identify recurring issues, escalate critical situations, and recommend process improvements. - Onboard, train, coach, and support team members. - Maintain visibility over ongoing client cases and ensure appropriate follow-up until resolution. - Use internal tools and communication channels to keep operations organized and properly documented. - Take ownership of the department so senior management can focus on other areas of the business. Requirements: - Proven 3+ years’ experience as an Operations Manager, Customer Support Manager, Customer Success Manager, Team Leader, or similar role. (Required). - Bilingual English, both written and spoken (C2/C1 Level). (Mandatory) - Experience working with Meta Ads Paid Media platform. (Desired) - Previous experience leading and supervising teams in fast-paced environments. - Strong customer support experience, including handling escalations and complex client situations. - Ability to manage a high volume of simultaneous conversations and priorities. - Excellent troubleshooting, problem-solving, and decision-making skills. - Strong sense of ownership and ability to operate independently with limited supervision. - Excellent written communication skills and ability to communicate quickly and clearly through chat. - Comfortable learning new digital platforms and troubleshooting technical issues. - Strong organizational and time-management skills. About the Position: · Location: 100% remote · Work schedule: Monday to Friday, from 6:00 AM to 3:00 PM (GMT-3). · Employment Type: Contractor · Competitive salary and growth opportunities in a global environment. If you meet the requirements and are interested in this exciting opportunity, apply at www.rehire.ar/jobs http://www.rehire.ar/jobsand send us your CV!