Bilingual Outbound Agent

Job description

Five Star Solutions is seeking **Bilingual Outbound Enrollment Agents** for English and Spanish to support a fast-paced healthcare enrollment program serving eligible health-plan members. This is a light sales**, scripted outbound position** focused on helping members understand and enroll in available health programs. This is an exciting opportunity to join a growing program where strong performers can make an immediate impact by helping members while delivering exceptional customer experiences. This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY ### Responsibilities - Make outbound calls to eligible health-plan members using an automated dialing system. - Follow established scripts and enrollment procedures accurately. - Engage members in professional, friendly, and conversational discussions. - Explain program benefits and enrollment opportunities clearly. - Address common questions and objections while keeping the conversation focused on enrollment. - Navigate **Salesforce CRM** and other required systems while speaking with members. - Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information. - Document call outcomes and enrollment activity accurately. - Meet established quality, productivity, and enrollment goals. - Protect member information and follow all required privacy and compliance procedures. ### Qualifications - Previous **outbound calling, call center, customer service, sales, or enrollment experience** preferred. - Strong verbal communication and active listening skills. - Comfortable following a structured script while maintaining a natural conversation. - Ability to confidently handle questions, hesitation, and objections. - Professional, patient, and empathetic communication style. - Comfortable working with CRM systems and multiple computer applications. - Strong attention to detail and accurate documentation skills. - Ability to work independently in a remote environment. - Reliable attendance and a strong commitment to meeting performance expectations. - Must be able to Speak, Read, & Write **fluently** in **English** & **Spanish**