Bilingual Patient Care Representative

Job description

We're a team of passionate professionals in the Dominican Republic dedicated to supporting the healthcare industry. We understand that behind every call, every piece of data, and every administrative task is a person seeking care and support. That's why we combinetop-tier technology with a human touch to deliver exceptional BPO services. About the job: We’re Hiring: Bilingual Patient Care Representative Location: Santo Domingo, Distrito Nacional (Onsite) Employment type: Full-time | 9-hour shifts (between 7:00 a.m. – 7:00 p.m.) Position Summary Tasks Be the first point of contact between patients and the healthcare team. As a Bilingual Patient Care Representative, you will ensure patients receive timely assistance with appointments, follow-ups, and inquiries, always with empathy, professionalism, and confidentiality. Key Responsibilities Manage patient appointments: scheduling, rescheduling, and follow-ups. Provide accurate information about services, availability, and procedures (non-clinical). Assist patients in English and Spanish with clarity and empathy. Ensure compliance with healthcare regulations (HIPAA & company protocols). Document interactions and escalate issues as needed. Requirements High school diploma or ongoing university studies. Fluent or advanced English level. Strong communication and interpersonal skills. Ability to handle sensitive information with discretion. Benefits Competitive hourly pay. Growth opportunities in the healthcare industry. Inclusive and diverse workplace culture. Initial training + continuous development programs. Apply Now!