Bilingual Patient Coordinator

Job description

Duties and Responsibilities: Ensure prospective and existing patients receive exceptional customer service. Ensure professionalism, empathy, and accuracy. Address escalated patient concerns and complaints promptly. Ensure all patient inquiries are resolved within established service-level expectations. Demonstrate strong decision-making and accountability. Maintain confidentiality and professionalism. Create a culture of ownership, urgency, and exceptional patient care. Balance operational performance with a compassionate patient experience. Qualifications: Minimum one year experience in the call center industry or customer service-related field Bilingual - English and Spanish (Verbal and Written) Flexible Schedule/ able to work public and bank holidays and weekends as required Must Reside in Belize City or close proximity not required but a plus - able to read medical labs or experience in the medical field.