Bilingual Patient Financial Services Coordinator

Job description

About District Medical Group District Medical Group (DMG) is a nonprofit, integrated multi-specialty medical group in Phoenix, Arizona with a reputation for outstanding leadership, innovation, and dedication to the patients and communities we serve. DMG employs over 750 members, including Physicians, Advance Practice Providers, independent contractors, executives, and administrative staff to provide services across all major medical specialties and subspecialties. We are proud of the commitment to patient care, education, research, and community health services the organization has supported for over 30 years. DMG Offers the Complete Experience By upholding a supportive work environment through employee appreciation, collaboration, mentoring, and growth opportunity, DMG has retained countless long-tenured staff and welcomes new knowledge and initiatives. The organization offers a benefits package that includes competitive compensation and attractive health and company benefits, highlighted below. • Medical, Dental, Vision, and many additional ancillary benefits EFFECTIVE DAY ONE • 401(k) contribution options, with employer match up to 6% • Access to Retirement Advisors • Employer-paid Disability • A Health Savings Account option with employer contribution • Flexible Spending Account options, including Dependent Care FSA • Rich Wellness Program and EAP, at no cost to the employee • Fitness location memberships • Pet care discount program • Generous PTO allocation, increasing after 3 years • 10 paid Holidays • Up to 40 hours Paid Sick Time annually About the Role The Patient Financial Services Coordinator is responsible for assisting patients or the parties responsible for their finances to organize and coordinate their financial obligations. This position coordinates with self-pay patient(s) to discuss financial responsibility for in-patient and out-patient procedures. They assist the patient or the party responsible in creating and understanding a financial picture and developing solutions to meet their financial responsibilities. This is a full-time, on-site position, Monday through Friday. • Responsible for providing quotes for procedure costs for True Self Pay Patients. (No Insurance) • Responsible for answering the patient's questions regarding financial issues, payment options, medical coverage and assistance programs. • Understand and update CPT codes associated with in–patient and out- patient procedures. • Collect payment(s) for procedures and charges located in IDX. • Responsible for updating EPIC (facility system) so clinics can schedule procedures. • Review accounts in IDX to determine if statements have gone out. Analyze if information should be sent to collections or charity write-offs. • Assist with daily or monthly OR schedule report to remain within the 30-day time frame. Education: • High school diploma or equivalent required Experience: • 1+ years medical collections experience preferred • 1+ years customer service experience preferred • 1+ years medical office or hospital setting preferred • Prior experience with IDX/EPIC preferred • Bilingual-Spanish/English required #HP