Bilingual Patient Sales Specialist

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Bilingual Patient Sales Specialist based in Brazil.** Join a growing premium healthcare and wellness organization dedicated to delivering personalized, high-touch patient experiences. As a Bilingual Patient Sales Specialist, you will manage the patient journey from the first inquiry through consultation booking and procedure conversion. You will engage prospective patients, explain specialized services clearly, and build trust through professional, empathetic communication in both English and Spanish. Working remotely with an international team, you will manage inbound leads, conduct structured follow-ups, and maintain an organized sales pipeline. You will play a key role in improving conversion rates, strengthening patient relationships, and optimizing sales processes as the business expands and modernizes its operations. This opportunity is ideal for a results-driven sales professional who combines strong communication skills with discretion, organization, and a commitment to exceptional service. ### Accountabilities - Manage the end-to-end remote patient sales journey, from initial inbound inquiries to booked consultations and procedures. - Respond promptly to prospective patients, understand their needs, and communicate relevant healthcare and wellness services in a clear, persuasive, and professional manner. - Convert inbound leads into qualified prospects, scheduled consultations, and sales by applying a consultative, patient-centered approach. - Execute structured follow-up sequences for both warm and cold leads through appropriate communication channels to maintain engagement and improve conversion. - Maintain an accurate, up-to-date sales pipeline in a CRM platform, ensuring consistent recordkeeping, timely follow-ups, and reliable reporting. - Explain complex, technical, or medical information in accessible language while setting clear expectations and supporting informed decision-making. - Deliver a discreet, polished, and personalized service experience that reflects the expectations of a premium clientele. - Monitor lead progression and conversion performance, identify opportunities for improvement, and contribute to the refinement of remote sales processes. - Adapt to evolving workflows, systems, and operational priorities as the organization continues to grow and modernize. - Collaborate with internal stakeholders to support efficient patient coordination, consistent communication, and a high standard of service. ## Requirements - At least **3 years of experience in consultative sales or high-touch, service-oriented sales**, with ownership of the full lead-to-close cycle. - Hands-on experience managing sales pipelines through CRM platforms such as HubSpot, Salesforce, GoHighLevel, or Podium. - A proven track record of converting inbound inquiries into booked appointments, consultations, or sales. - Demonstrated ability to translate complex, technical, or medical information into clear, engaging, and persuasive messaging for prospective customers. - Experience implementing structured follow-up strategies for warm and cold leads, with strong attention to timing, consistency, and conversion outcomes. - **Advanced English proficiency at C2 level and Spanish proficiency at C1 or higher**, according to the Common European Framework of Reference for Languages (CEFR), for frequent bilingual patient communication. - Excellent verbal and written communication skills, with the ability to build rapport, establish trust, and handle sensitive conversations professionally. - Strong organizational skills, attention to detail, and the ability to manage multiple leads and priorities independently in a remote environment. - A results-oriented mindset, sound judgment, empathy, discretion, and a commitment to maintaining accurate CRM records and timely reporting. **Nice to have:** - Experience in healthcare, aesthetics, wellness, or patient-facing sales. - A background in luxury hospitality or premium client services. - Familiarity with electronic medical record (EMR) systems such as Athena Health or eClinicalWorks, or with healthcare operational workflows. - Experience working in a high-growth startup or rapidly scaling business. ## Benefits - **Competitive salary** based on experience and skills. - **Fully remote work**, with the flexibility to work from anywhere in Latin America, subject to location eligibility and the required working-hour overlap. - **Consistent schedule:** 9:00 AM–5:00 PM Eastern Standard Time (EST), with minimum overlap required and extended hours welcomed. - **Team incentives and recognition** for maintaining complete CRM records and submitting reports on time. - **Paid time off (PTO)** in accordance with company policy. - **Direct mentorship** from experienced international industry professionals. - **Learning and development opportunities**, including ongoing access to professional growth resources. - **Global networking opportunities** through connections with professionals around the world. - Healthcare coverage is specified only for Philippines-based employees, with HMO coverage after three months for eligible full-time staff; coverage for employees based in Brazil should be confirmed. - Additional benefits, including any sales commission structure or performance-based compensation, are not specified and should be confirmed during the hiring process.