Bilingual Patient Service Center Representative at metroveincenters | AI Job Board

Job description

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.

With over 70 clinics across 8 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.

(Healthcare Call Center)

Remote
Bilingual English & Spanish Required

Schedule:

Position 1:
- Monday: 1:30 PM–10:00 PM
- Tuesday–Thursday: 12:30 PM–9:00 PM
- Friday: 11:00 AM–8:00 PM
- Saturday & Sunday: Off
Position 2:
- Monday, Wednesday–Friday: 10:30 AM–7:00 PM
- Saturday: 10:00 AM–6:00 PM
- Tuesday & Sunday: Off

About the Role

Metro Vein Centers is seeking a Bilingual Patient Service Center Representative to serve as a remote extension of our in-clinic front desk teams.

In this role, you’ll communicate directly with patients by phone, email, and text message to support scheduling, appointment changes, insurance verification, patient questions, and general care coordination. You’ll help ensure patients feel informed, supported, and cared for throughout every interaction.

This is an excellent opportunity for candidates with experience in healthcare call centers, medical front desk operations, patient access, scheduling, insurance verification, or customer service environments who enjoy helping patients and thrive in a fast-paced, high-volume setting.

The ideal candidate is organized, empathetic, dependable, and comfortable balancing patient communication, scheduling, documentation, and problem-solving simultaneously.

What Your Day Looks Like

Answering inbound patient calls throughout the day
Supporting patients through phone, email, and text message communication
Scheduling and rescheduling appointments within the EMR system
Verifying insurance coverage and confirming appointment details
Returning missed calls and managing cancellation or no-show lists
Assisting patients with general questions related to appointments, insurance, or care coordination
Collaborating with clinic and operational teams to support a seamless patient experience

What You’ll Do

Communicate with patients in an omni-channel fashion via phone, email, and text messaging
Answer inbound patient calls and place outbound follow-up calls as needed
Schedule, reschedule, and confirm patient appointments accurately within the EMR system
Verify insurance eligibility and confirm patient demographic and appointment information
Respond to patient questions related to appointments, billing, insurance, and clinic processes
Return missed calls and manage no-show or cancellation workflows
Maintain accurate documentation within the EMR system
Meet departmental quality metrics, responsiveness standards, and customer service expectations
Collaborate with internal teams to support a positive patient experience throughout the care journey

What You’ll Bring

Bilingual English and Spanish communication skills required
Strong customer service and patient communication skills
Ability to multitask between calls, scheduling, documentation, and patient support responsibilities
Comfort working in a fast-paced healthcare call center or patient support environment
Strong attention to detail and accuracy when documenting patient information
Ability to remain calm, professional, and empathetic during patient conversations
Comfortable navigating EMR systems, scheduling platforms, payer portals, and healthcare technology
Reliable, organized, and team-oriented mindset

Education & Experience

High school diploma or equivalent required
Prior experience in a healthcare call center, medical office, patient access, scheduling, or customer service role strongly preferred
Experience verifying medical insurance coverage preferred
Experience working within EMR systems or healthcare scheduling platforms preferred

This Role Is Great For Candidates With Experience In:

Healthcare Call Centers
Medical Front Desk
Patient Access
Medical Scheduling
Insurance Verification
Medical Reception
Outpatient Clinics
Dental Offices
Healthcare Customer Service
EMR Scheduling
Patient Registration
Bilingual Patient Support

Benefits to Support Your Wellbeing & Lifestyle

Full-time team members at Metro Vein Centers are eligible for:

Medical, Dental, and Vision Insurance
401(k) with Company Match
Paid Time Off (PTO) + Paid Company Holidays
Company-Paid Life Insurance
Short-Term Disability Insurance
Employee Assistance Program (EAP)
Career Growth & Development Opportunities

Compensation

Compensation for this role varies based on years of experience, skill set, and alignment with position requirements.

#LI-Remote

The Metro Vein Centers Difference

Healthy legs. Happier lives.
At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.

A team united by purpose.
Our values guide everything we do:

Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for.
Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients.
A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy.
Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes.
Commitment to Growth – We invest in our people, fostering advancement and professional development at every level.

Metro Vein Centers is an Equal Opportunity Employer.
We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.

Legal & Compliance Notice:
Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

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To learn more about how we collect, use, and protect your information, please review our privacy policy here.