Bilingual Receptionist

Job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role The Senior Receptionist is responsible for providing exceptional front desk, administrative, and facilities support for the Mexico City office with minimal supervision. This position serves as the first point of contact for employees, clients, visitors, and vendors, ensuring professional and welcoming workplace experience while supporting day-to-day office operations. This is an onsite position based in Mexico City and reports to the Principal Facilities Coordinator, while working closely with local and regional Facilities team members. Your Impact Perform routine reception activities; greet all clients and visitors ensuring they are dealt with courteously and swiftly, respond to simple inquiries, and advise appropriate staff of their arrival ensuring all visitors sign the visitor log and issue visitor badges. Assist the Facilities Coordinator with day-to-day office issues, event set ups and support as required, including responding to emergencies and other non-routine office requirements related to safety and security of our employees, guests, and company assets. Answer all incoming calls in a polite and timely manner, responds to simple inquiries according to established guidelines, and redirects callers to the appropriate parties in a prompt and courteous manner. Issue temporary or visitor security access badges to employees and visitors as per established guidelines. Retain orderly and accurate file of all archive visitor logbook and maintain inventory of visitor badges, activating and deactivating as necessary; ensuring all badges are always accounted for. Maintain reception manual as a reference tool for temporary receptionists with accurate and up-to-date information including policies, procedures, guidelines, and overall responsibilities for successfully performing the receptionist function. Manage shipping functions including all incoming and outgoing FedEx and UPS shipments and distribute as necessary; receiving and maintaining log for all incoming deliveries, validating quantities of items received. Issue parking validation tickets to customers and visitors according to established guidelines, maintaining an accurate inventory. Maintain employee profiles in Global Address List (GAL) and Mexico City phone directory as per established guidelines. Monitor the Facilities Helpdesk queue in MyIT, address those assigned to the local facilities team and ensure all tickets are handled and closed meeting target SLA's. Assist with onboarding new hires/moves/terminations, taking photo ID and preparing new desk locations with supplies and nameplate. Assist visitors and guests with local directions, coordinating cabs and provide information for local amenities, restaurants, transportation, and hotels. Ensure reception area & conference rooms are maintained to a high standard. Assisting with the planning, administration, and co-ordination of any ad-hoc projects. Providing phone coverage for Sr. Receptionist in Bedford or Houston as needed, and Facilities Coordinator during scheduled time off. Assisting with service contractors, as required. Ensure stationery levels are always stocked. What You'll Need On-site availability: Monday to Friday 08:00am to 05:00pm. Area: Reforma Good written and oral skills, both Spanish and English Customer Service oriented Flexibility Good organizational skills Intermediate knowledge of Microsoft applications e.g., Outlook, Teams, Word, Excel & PowerPoint Attention to detail Able to work on own initiative #LI-AD1