Bilingual Roadside Service Representative - Customer Serivce

Job description

Customer Service/Emergency Road Service Transportation Equipment Network (TEN) is proud to be the North American leader in transportation equipment and solutions. We’re full-service and fully loaded with an industry-leading diverse fleet of over 80,000 trailers and a support network of 240 service bays, 118 mobile service trucks, and 430+ skilled mechanics. Equipped with decades of knowledge and experience, incredible customer track records, and a sharp perspective on the future of the industry, TEN offers full-service trailer solutions that keep businesses moving forward. As an Emergency Roadside Repair Service team provides roadside assistance services for all North America, 24hrs a day, 7 days a week. We are seeking a new Customer Service Representative / Bilingual Roadside Service Coordinator (CSR) to join our main contact center in Moncton, NB. The position requires as individuals who thrive in a very fast-paced team environment, and who is positive and professional each day, such as this extremely important communication with customers in urgent situations. We believe in investing in our employees. That's why we offer a range of attractive and distinctive benefits to reward your exceptional skills and dedication: Benefits and Pay Details $21.00/hour Plus a premium for Nights and weekends Paid Vacation and Personal Days Annually Health, Dental, & Travel Medical Coverage Life/Dependent Life and AD&D Insurance, LTD Benefits Up to $500 Healthcare Spending Account Awards Program and Employee Referral Program Company Team Events About the Job! We have two shifts available: 6:00am - 6:00pm Continental Shift 7:00pm-7:00am Continental Shift Location: Onsite – 125 MacNaughton Ave, Moncton, NB E1H 3N3 Specific responsibilities include: While demonstrating concern for the customer’s safety; coordinate all service requests and understand customer requirements. Prioritize customer safety and provide prompt service, Dispatch emergency road service requests, gathering all necessary information for the service call. Ensure customers remain informed about the progress and ETA of their service call. Collaborate with the team and management for timely and appropriate service. Ensure information is accurately entered into Salesforce and/or other relevant systems. Qualifications: Must be bilingual in French and English. Prior experience in roadside assistance, dispatch, mechanical experience, emergency services, or transportation industry experience a definite asset. A passion for helping people and exceeding their expectations. Excellent time management and problem-solving skills. Excellent verbal and written communication skills. Intermediate computer skills. While we appreciate every application, only candidates selected for an interview will be contacted due to the high volume of submissions TEN Canada Ltd. supports diversity, and we are proud to be an equal opportunity employer. We are committed to creating an accessible and inclusive environment for all employees and applicants. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs.