Bilingual Sales Development Representative - Mexico

Job description

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over **70 clinics across 9 states**, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a **Net Promoter Score (NPS) of 93**, the highest patient satisfaction in the industry. This is not a generic sales role. We’re hiring a **Sales Development Representative (SDR)** - internally named, Patient Intake Coordinator, with experience in **medical call centers, front desk patient scheduling, or insurance-based sales**. You’ll serve as the **first voice a patient hears**, managing phone conversations with empathy and urgency while verifying insurance, overcoming objections, and securing appointments across our 60+ clinics. As a **Patient Intake Coordinator**, your mission is to connect with prospective patients, bring clarity to their symptoms and treatment options, and confidently guide them to book a vein evaluation and ultrasound. You are the frontline driver of new patient growth, ensuring every interaction is patient-first, educational, and action-oriented. Success in this role requires a **deep understanding of healthcare workflows**, confidence navigating **insurance barriers**, and **prior experience converting calls into booked visits**. If you’ve worked in a medical practice, urgent care center, or dental front desk—and know how to guide patients, ask the right questions, and document accurately in EMRs—this is for you. **Language Skills** We are now accepting applications for bilingual, English / **Spanish** speaking candidates only. # Compensation ### Non, US-Based Independent Contractors - **$1,500 USD per month** base compensation - Commission opportunities in addition to monthly base compensation *Compensation structure is based on employment classification and work location.* - **Schedule:** Full-time | Includes evenings and **one weekend day** ### **What You’ll Do** - Serve as the **first point of contact** for new patient leads - Proactively connect with patients via **inbound and outbound phone calls**, email, and text - Build rapport, answer questions, and guide patients to **book consultations** at over 60 nationwide clinics - Communicate insurance coverage and payment options clearly to minimize booking barriers - Verify insurance, initiate authorization requests, and manage CRM/EMR documentation - Troubleshoot patient concerns and tailor your messaging to improve **conversion rates (CVR)** - Collaborate with internal teams to ensure a seamless handoff to clinical care - Continuously refine your approach based on feedback and performance data **What Success Looks Like** Your performance will be measured by: - **Activity & Productivity:** Maintain high engagement by making and taking up to 100 calls per day. - **Appointment Booking:** Consistently book 10 to 15 evaluations with an ultrasound (U/S) per day. - **Conversion Performance:** Achieve a 55%+ conversion rate on qualified calls. - **Operational Excellence:** Deliver a consistent, patient-first experience aligned with QA guidelines and document 100% of interactions accurately in CRM/EMR systems. - Speed and efficiency in response times and follow-up - Patient satisfaction scores (NPS, direct feedback) ### **What You’ll Bring** - **Drive & Resilience:** A competitive work ethic and a "productivity mindset". You should be energized by scoreboards and metrics, with a high resilience to rejection. - **Sales Execution:** Strong persuasion and objection-handling skills. You are comfortable "controlling a conversation" and moving a patient from initial interest to a scheduled visit. - **Operational Discipline:** The ability to navigate multiple tools (CRM, EMR, and phone systems) simultaneously with high attention to detail under pressure. - **Coachability:** A commitment to growth, with the ability to act on coaching and feedback quickly to improve performance. - **Background Preference:** Experience in sales (e.g., cold calling) or high-volume service environments (e.g., military or hospitality) is highly valued. - Bilingual in Spanish is a requirement #LI-remote **The Metro Vein Centers Difference** **Healthy legs. Happier lives.** At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust. **A team united by purpose.** Our values guide everything we do: - **Patients First, Always** – Every interaction should make our patients feel valued, heard, and cared for. - **Stronger Together** – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients. - **A Can-Do Spirit** – We meet every challenge with positivity, flexibility, and problem-solving energy. - **Results That Make a Difference** – We’re driven to improve lives through meaningful, measurable outcomes. - **Commitment to Growth** – We invest in our people, fostering advancement and professional development at every level. **Metro Vein Centers is an Equal Opportunity Employer.** We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. **Legal & Compliance Notice:** Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. **Your privacy matters.** To learn more about how we collect, use, and protect your information, please review our privacy policy [here](https://www.metroveincenters.com/privacy-policy).