Bilingual Senior Customer Service Representative

Location(s): Mississauga, ON Job Schedule: Full-time, Hybrid (4 days in office, 1 day remote) Education Requirement: Bachelor’s Degree or College Diploma in Business preferred Sponsorship: No Come Drive Innovation with Us. We are currently looking for a Bilingual Senior Customer Service Representative to join our team in Mississauga, ON. The responsibilities listed are not intended to be an exhaustive list of all duties for this role. Additional tasks may be assigned, as needed, to support business objectives. This role will be responsible for responding to a wide range of telephone inquiries from Nissan Canada Finance Customers and Dealers. The ability to influence others, understanding business goals and objectives, and working towards individual and team improvement is key to success. It is critical to maintain a customer focus and remain composed, even in challenging circumstances or with high call volumes. A Day in the Life: Supports Customer Service Reps by assisting them in finding solutions to customer and dealer concerns, in a call center setting. Activities include training on policies and procedures. Conducting ongoing training sessions; assisting with directly resolving questions or concerns of a dealer or customer; and ensuring communications are current and flow smoothly to the reps. Verifies work completed by reps for detail and accuracy. Handles escalated issues and ongoing customer correspondence prepares and provides written and verbal communication in response to customer and dealer concerns or inquiries. Monitors agents to ensure quality service while coaching and developing agents. Monitors workflow to ensure timely and accurate response to customer correspondence. Monitor all incoming customer mail and emails. Ability to work in a fast-paced environment and handle high call volumes when necessary. Who We’re Looking for: Bachelor’s Degree or College Diploma in Business preferred. Minimum High School Diploma has 1-3 years’ experience in the area of customer service relating to automotive finance . Good knowledge of Word/Excel/Outlook, as well as a good comfort level adapting to new computer systems. Must be organized, have good time-management skills and be able to multi-task. Incumbents speak on behalf of the company and on behalf of supervisors when dealing with customer/dealer complaints. As such candidates must have strong written and verbal communication skills. What You’ll Look Forward to at Nissan: Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization. Rewards : Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide. Built for Your Best: All employment is contingent upon successful completion of background screenings in accordance with Nissan policies and as permitted by applicable statutes and regulations. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire. NISSAN FOR EVERYONE People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base. Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included. Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products. Join us as we carry our commitment to diversity and inclusion into the future. Mississauga Ontario Canada Salary Range: $59,550.00 - $73,162.00 This compensation range represents the minimum to midpoint base salary rates at Nissan for jobs assigned to this particular grade level. Please note that an employee’s base salary may occasionally be set above the midpoint of the salary band for this grade level, in recognition of the employee’s unique skills, work experience, education, work location, or market conditions. Compensation decisions also consider internal equity and comparisons with the base salary rates of other employees with similar backgrounds working in comparable roles. Note: Bonus, benefits, and other forms of variable compensation are not included in the base-salary range shown above.