Bilingual Senior Service Manager - North Atlanta

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. **Role Overview** As the Senior Service Manager, you provide senior‑level leadership over the maintenance operations of a multimillion‑dollar multifamily community. You oversee the physical condition of the property, lead and develop the maintenance team, support operational goals, and partner closely with the Community Manager to enhance resident satisfaction, support renewals, and maintain asset performance. This role requires strong technical expertise, exceptional leadership skills, and a commitment to safety, operational excellence, and resident service. Maintenance Operations & Technical Oversight - Oversee, schedule, and assign all routine and preventative maintenance activities. - Inspect the work of Service Technicians and provide hands on on repair support for complex issues involving electrical, plumbing, HVAC, appliances, gas fixtures, flooring, railings, and other building systems. - Monitor the physical condition of the community, identify areas of concern, and ensure prompt correction of unsafe or deteriorating conditions. - Maintain accurate preventive maintenance records, service request logs, and documentation for all vacant units. Team Leadership & Training - Lead the team in daily workflow, task prioritization, and adherence to company protocols and safety standards. - Hire, onboard, coach, and evaluate maintenance team members; administer performance plans or disciplinary actions as needed. - Manage the on-call rotation and provide support during emergency situations. - Ensure all work practices comply with company policies and federal/state regulations such as ADA, Fair Housing, OSHA, Lead-Based Paint, HAZCOM, EPA, and related requirements. Safety, Compliance & Workflow Management - Maintain up to date safety documentation including MSDS, HAZCOM records, pool logs, refrigerant logs, and OSHA required materials. - Oversee the system for tracking and completing resident service requests—striving timely, high-quality resolution. - Ensure the team remains proactive in identifying hazards, reporting risks, and maintaining a safe environment throughout the community. - Support the preparation of maps and reference materials identifying utility cutoffs, clean-outs, meters, and critical infrastructure locations. Budget, Inventory & Vendor Coordination - Manage maintenance spending and ensure expenditure aligns with approved budgets. - Maintain adequate inventory of tools, materials, and replacement parts to support daily operations. - Coordinate with vendors for specialized repairs or services, ensuring work quality and cost efficiency. - Support overall ground upkeep by assisting with debris removal and exterior cleanliness as needed. **Qualifications** - 5–6+ years of experience in maintenance, including carpentry, plumbing, electrical, and HVAC; multifamily experience preferred. - Bilingual English/Spanish preferred - High school diploma or equivalent required; technical training or college coursework preferred. - Strong leadership skills with the ability to train, mentor, and manage a maintenance team. - Universal EPA, CPO, and HVAC certifications are required. - Valid Class E driver’s license. - Strong knowledge of applicable laws and regulations including EPA, OSHA, ADA, and Fair Housing. - Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation. - Strong customer‑service and communication skills. - Ability to work evenings, weekends, and participate in on‑call rotations as needed. - Physical ability to perform maintenance tasks including lifting, climbing, and working indoors/outdoors. **About Cortland** Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. *Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. 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