Bilingual Spanish Care Navigator (After-Hours)

Job description

Title: Dementia Support Specialist (24/7 Support Line) Location: Remote Schedule: Full-time, rotating shifts to support 24/7 coverage About Us We are a U.S.-based, tech-enabled memory care & brain health clinic transforming access to dementia and caregiver support. Our mission is to help patients and families facing memory loss navigate care with dignity, connection, and confidence. We’re seeking compassionate, skilled professionals to support families when they need it most as part of our 24/7 Dementia Support Line team. If you are deeply empathetic, calm under pressure, and have a background in social work, psychology, nursing, mental health support, crisis counseling, or caregiver services, this role may be a strong fit. What You’ll Do Provide empathetic listening, emotional support, and guidance to persons living with Alzheimer’s disease and related disorders and their loved ones Share dementia education, coping strategies, and resource navigation Triage callers using a structured support model, including escalation protocols Document interactions in our care platform Coordinate follow-up messages and hand-offs when needed Work collaboratively with our clinical team About You You are someone who shows deep patience, warmth, and emotional intelligence. You understand that families facing dementia need calm guidance and a human connection , not scripts and checklists. Required qualifications Background in social work, psychology, nursing, counseling, caregiver support, or related care fields Experience supporting older adults, caregivers, persons living with cognitive and behavioral disorders like dementia, complex care, or mental health Strong English communication skills (verbal & written) Ability to handle emotional conversations with steadiness and empathy Ability to work rotating shifts including nights & weekends Reliable internet + quiet/private remote workspace Preferred Prior dementia care or caregiver support experience Telehealth, call center, or hotline experience Familiarity with U.S. healthcare helpful but not required What We Offer Competitive compensation Structured dementia training program Career development opportunities (leadership, training, clinical support pathways) Mission-driven culture rooted in compassion and dignity Why This Work Matters Every call is an opportunity to help someone feel less alone — to reassure a caregiver, empower a family, prevent a crisis, or guide someone through a difficult moment with respect and grace. If you want to make a difference and be part of a pioneering program in dementia care, we’d love to meet you.