Bilingual (Spanish) Health Care Assistant

**Our doors are open—and so are our opportunities.** Planned Parenthood South Atlantic is a mission-driven organization committed to providing high-quality, inclusive, and non-judgmental sexual and reproductive healthcare to people of all genders, sexual orientations, races, religions, abilities, ethnicities, and cultural backgrounds. When you join our team, you become part of a compassionate, dedicated workforce that makes a meaningful impact in the lives of our patients and communities every day. Our culture of belonging is brought to life through clearly defined Workplace Values and Service Standards that guide how we work, support one another, and serve our patients. These shared principles connect us as one team across all locations and roles, creating a workplace where purpose, collaboration, and respect are at the center of everything we do. If you are passionate about advancing equitable healthcare and want your work to truly matter, we invite you to grow your career with us. Learn more: [](http://ppsatcareers.org/) **Why Planned Parenthood South Atlantic?** We are powerful educators, advocates and innovators for health care. Be part of the diverse Planned Parenthood family. Work hand in hand with like-minded individuals in an environment built on collaboration, open communication, and mutual respect. We’re looking for passionate, dedicated people who are eager to make positive contributions to their community and to our mission. **What's interesting about this job?** The **Bilingual Health Care Assistant (HCA)** serves as the first impression of Planned Parenthood South Atlantic (PPSAT) by providing friendly and efficient services to clients arriving at the health center for services or information. The HCA is responsible for maintaining front office, back office, assisting providers with daily in-office procedures, blood draws, and provide patient education. ### Who You Are - Passionate about providing high-quality and nonjudgemental reproductive health care - **Bilingual in Spanish - passing the Bilingual Proficiency Assessment required before hire** - **Enjoy working in a non-stop fast paced environment** - Believe sexual health is essential to every person’s overall health, well-being, and happiness - Excited about making patients the priority - Firm believer in providing non-judgmental care to our transgender and gender-diverse patients - Experience working across a diverse service area ### What You'll Do (but not limited to) - Maintains accurate and complete documentation including charts, logs, etc. - Provide education via telephone or face-to-face in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues. - Verify and interpret insurance coverage and benefits both electronically and over the phone. - Assist clinician in making patient referrals and documenting appointments scheduled in patient chart. - Provides telephone coverage for incoming calls, assists with requests for center appointments as applicable and other calls requesting information. - Able to interpret and communicate clinic fee scale and pricing information, as well as patient insurance benefits, including copayments/coinsurance. - Responsible for patient fee receipts, reconciliation of computer journal sheet with daily deposits and timely reporting of same to Finance Department. - Ensures patients complete all necessary forms and obtains patient consents for services in an efficient and accurate manner. - Follows Health Center procedures for the processing and provision of OTC and prescription medications and birth control supplies. - Assists in assuring the Health Center remains in working order by maintaining an adequate stock of supplies. - Participates in maintaining uniform patient record systems, e.g. computer data, EHR documentation, and/or patient filing system. - Works as a team member to meet or exceed center productivity and customer satisfaction goals. - Serve as laboratory testing personnel: collect and prepare laboratory specimens; maintain/check laboratory instruments; perform laboratory-related quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; participate in competency and proficiency requirements based on laboratory testing performed; demonstrate problem-solving skills.