Bilingual Technical Support Specialist (French & English)

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter As a Bilingual Technical Support Specialist , this is where your technical expertise directly supports healthcare professionals and helps ensure life‑saving medical devices perform safely and reliably when patients need them most. This is where you become a trusted problem‑solver—providing expert guidance, resolving complex technical issues, and delivering a customer experience that reflects Baxter’s mission to save and sustain lives. In this role, your success is measured by the quality of support you deliver, the confidence you build with customers and internal partners, and your ability to resolve issues efficiently while maintaining accurate, compliant documentation. What you'll be doing Provide technical support to customers and field service representatives via phone and email in a technical support help desk environment. Perform mechanical and electrical troubleshooting on Baxter medical devices to identify root causes and recommend appropriate solutions. Document and manage all capital customer interactions and capital field service work order requests using Baxter‑approved contact management systems. Conduct customer follow‑up activities to confirm issue resolution and close service interactions. Review, create, and track service part orders within the Order Management System, including order fulfillment and delivery confirmation. Document and track engineering part returns for failure analysis in accordance with Baxter procedures. Support field service, marketing, and sales teams with technical input related to product releases, upgrades, modifications, and technical documentation. Read and interpret technical service manuals, technical bulletins, blueprints, and electrical schematic diagrams; travel within the U.S. and Canada for training as required. What you'll bring Bilingual proficiency in English and French (required). One of the following: A Bachelor’s or Associate’s degree in biomedical engineering, electrical engineering, mechanical engineering, or a related technical field (preferred), OR A degree in another field combined with relevant technical work experience , OR A high school diploma (or equivalent) with hands-on technical experience in a related field . Demonstrated technical aptitude through hands-on experience such as internships, co-ops, academic projects, lab work, certifications, or practical work experience in a technical environment . Exposure to electrical and/or mechanical systems through coursework, training, or on-the-job experience, including basic troubleshooting, testing, or diagnostics. Ability to read and interpret technical documentation (e.g., manuals, service guides, blueprints, or schematics), or a strong willingness to learn. Experience documenting technical issues, service activities, or project work using structured tools or systems (academic or professional), or the ability to quickly learn new systems. Familiarity with order management, service documentation, or inventory tracking concepts through work, coursework, or projects is an asset. Proficiency with Microsoft Word, Excel, and PowerPoint (or similar tools). Willingness and ability to travel within the U.S. and Canada for training as required. We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $57,664.00 - $86,496.00 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements. As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitment team. Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .