Bilingual Telehealth Clinical Assistant

Job description

**WHO WE ARE** Planned Parenthood Association of Utah (PPAU) is a non-profit family planning agency and a leader in sexual and reproductive healthcare, advocacy, and education in the state of Utah. We provide high-quality, affordable sexual and reproductive health care for Utahns/people in six health centers across the state. At PPAU, care is much more than the health, education, and advocacy services we provide; it’s the way we approach our world with compassion and a constant desire to improve. We care with kindness, respect, and are passionate about helping adults and teens of all genders, sexual orientations, races, religions, ethnicities, abilities, and cultural backgrounds lead healthy lives. **ABOUT THIS POSITION** **Our West Valley Clinic is hiring a full-time (40 hours/wk) Bilingual Telehealth Clinical Assistant, eligible for full benefits.** The Telehealth Clinical Assistant works directly with the Telehealth Clinician Manager to provide direct-to-consumer telehealth services to patients throughout Utah. The Telehealth Clinical Assistant performs a variety of clinical, patient care, and administrative functions, including facilitating consents, scheduling appointments, and assisting with remote patient care workflows. We are committed to fostering a workplace that reflects and serves our communities. We encourage individuals from a wide range of backgrounds and experiences to apply. ### Job Duties: - Conduct patient intake, verify consent forms, and schedule virtual telehealth appointments. - Provide clear, non-directive education on all birth control methods, pregnancy options, and medication/surgical abortion care. - Manage electronic medical records, update patient charts, and log lab results accurately. - Support clinicians in maintaining smooth, efficient virtual patient visit workflows. - Assist patients with remote payment collection and answer billing, scheduling, or care inquiries. - Ensure strict adherence to HIPAA guidelines, state reporting laws, and PPAU medical standards. ### What We're Looking For: - High school diploma or equivalent. - 1+ years of experience in a medical setting or extensive customer service experience; OR 2 years of experience combined with post-high school education/certification in a medical, health, gender studies, social work, family planning, or related field. - Yearly influenza vaccination required. - Bilingual English/Spanish ability is **required**.