Bilingual Virtual Front Desk Receptionist (Tebra EMR | English & Spanish)

Job description

Bilingual Virtual Front Desk Receptionist (Tebra EMR | English & Spanish) Work Arrangement: Remote Employment Type: Full-Time Schedule: Monday–Friday, 9:00 AM–6:00 PM MT + Saturday, 9:00 AM–2:00 PM MT Hours: 46 hours per week Languages: English & Spanish About the Role One of our U.S.-based healthcare clients is looking for an experienced Bilingual Virtual Front Desk Receptionist to provide remote front-desk and administrative support to their healthcare practice. The ideal candidate will have strong patient communication skills, experience working in U.S. healthcare, and hands-on experience using Tebra for healthcare administrative tasks. At least 3 years of experience working in U.S. healthcare and hands-on Tebra experience are REQUIRED for this position. Responsibilities Answer incoming patient calls and handle inquiries professionally. Schedule, confirm, and manage patient appointments. Process and coordinate email referrals. Verify patient insurance and eligibility. Support referral and care coordination activities. Assist with medical billing-related administrative tasks. Maintain accurate and updated patient records. Assist the nurse practitioner with administrative tasks within the EHR. Follow up on referrals and outstanding documentation. Communicate effectively with patients in both English and Spanish. Provide general virtual front-desk and administrative support to the healthcare team. Qualifications Minimum 3 years of hands-on experience working in U.S. healthcare – REQUIRED. Hands-on experience using Tebra – REQUIRED. Previous experience as a Medical Receptionist, Virtual Medical Receptionist, Front Desk Coordinator, or Healthcare Administrative Assistant. Previous experience supporting a U.S.-based healthcare practice, provider, or healthcare organization. Fluent in English and Spanish, both written and spoken. Experience with patient scheduling, insurance verification, referrals, and patient communication. Comfortable working with EHR/EMR systems and healthcare software. Experience with behavioral health or medical practices is an advantage. Ability to work independently and manage multiple tasks in a remote environment. Reliable computer, internet connection, and professional workspace. Skills & Experience Strong verbal and written communication Excellent patient service and phone etiquette Medical front-desk experience Tebra proficiency U.S. healthcare workflow knowledge Insurance verification and eligibility Referral processing and follow-up Patient scheduling and appointment management Medical billing administrative support Care coordination EHR/EMR systems Strong organization and attention to detail Ability to multitask and prioritize effectively Important Requirements Candidates must have at least 3 years of experience working in U.S. healthcare AND hands-on experience using Tebra. Both requirements are non-negotiable for this position.