Billing and Posting Resolution Provider

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Billing and Posting Resolution Provider based in the United States.** This remote, full-time role supports healthcare providers by helping manage critical business office and revenue cycle activities. You will coordinate billing, collections, insurance claims, third-party payer follow-up, and related administrative processes. The position combines hands-on billing expertise with process improvement, quality assurance, customer service, and team support. You will work with hospital and clinic customers, including those with complex or high-profile billing needs. Success in this role requires accuracy, flexibility, strong follow-through, and the ability to manage multiple priorities. You will also contribute to projects, contract implementations, claim resolution, and employee coaching while helping ensure consistent operational standards. ### Accountabilities: - Coordinate day-to-day business office functions, including patient billing, credit and collections, claims processing, data entry, and related administrative activities. - Support and coordinate business office personnel while helping maintain efficient workflows, production standards, quality requirements, and customer-specific procedures. - Implement and maintain appropriate controls to ensure accurate and timely billing, claim submission, credit and collection activities, and compliance with established procedures and third-party payer requirements. - Follow up on third-party approvals, outstanding claims, overdue accounts, billing issues, and collection activities, ensuring problems are addressed through resolution. - Review claims and billing processes to confirm that edits, configurations, and procedures are working correctly and that billing activity meets quality and accuracy standards. - Recommend improvements to existing processes and help implement new procedures that improve efficiency, accuracy, and customer outcomes. - Assist with backlog billing initiatives, including advanced claim resolution, new contract implementations, and other business office projects. - Step in as a Biller when needed, adapting quickly between responsibilities and helping maintain operational continuity during changing priorities or periods of increased workload. - Maintain high-quality customer service by following established policies and customer-specific requirements while communicating effectively with hospitals, clinics, and other stakeholders. - Support employee management activities, including coaching, training, follow-up on performance action plans, and disciplinary processes when required. - Help ensure employee compliance with attendance, dress code, operational procedures, and other applicable workplace policies. - Maintain strict confidentiality when handling customer, patient, billing, and other sensitive information. - Participate in ongoing education and professional development opportunities to maintain and expand job knowledge. ### Requirements - At least **5 years of hospital billing experience**, including relevant experience gained outside the organization. - High school diploma or equivalent combination of education and relevant experience. - Strong understanding of healthcare business office operations, including patient billing, insurance claims, third-party payer processes, credit and collections, and billing resolution. - Excellent written, verbal, and interpersonal communication skills, with the ability to work effectively with customers and internal teams. - Strong organizational, multitasking, and time-management abilities, with excellent attention to detail, accuracy, and follow-through. - Demonstrated critical thinking and problem-solving skills, with the ability to investigate issues, identify appropriate solutions, and see problems through to resolution. - Ability to work independently while also contributing effectively as part of a collaborative team. - Ability to remain agile and shift efficiently between billing, administrative, customer service, project, and operational priorities. - Comfortable working with complex processes and supporting high-profile customers with challenging or specialized billing requirements. - Demonstrated ability to maintain quality and productivity standards while managing multiple priorities in a remote environment. - Experience supporting or coaching employees, providing training, or assisting with performance management is valuable. ### Benefits - Fully remote work arrangement within the United States. - Full-time employment with an emphasis on work-life balance. - Robust benefits package, including a **401(k) retirement plan**. - Generous paid time off. - **10 paid holidays** annually. - Employer-paid short-term disability insurance. - Employer-paid life insurance. - Paid parental leave. - Opportunity to support healthcare providers and contribute to smoother financial and administrative operations that help enable quality patient care. - Ongoing learning and professional development opportunities.