Billing Assistant

Job description

The Billing Assistant provides outstanding service to patients by answering phone calls, receiving walk-ins, scheduling appointments, verifying patient benefits, advising patients of co-payments, and escorting them to the respective areas for further care and attention. Main Duties and Responsibilities: Enter information necessary for insurance claims such as patient, insurance ID, diagnosis and treatment codes and modifiers, and provider information. Ensure claim information is complete and accurate in billing software. Verify patient benefits eligibility and coverage by calling insurance companies for authorization. Collect payment and print receipts for all patients. Answer patient questions on patient responsible portions, co-pays, deductibles, write-offs, etc. Resolve patient complaints or explain why certain services are not covered. Book appointment and make daily calls to patients to remind of appointments on the next day. Ensure daily transactions sheets for each doctor are printed and cash float for each doctor is balanced at the end of the day. Manage patient records in EMR system ensuring that all items are properly scanned for each visit and files are complete. Assist Patient Care Technicians with blood draws or triage processes if necessary. Any other related duties as assigned. Skills and Qualifications Proven experience as billing clerk or general accounting experience Proficient in MS Office (especially Excel) Keen attention to detail Strong organizational skills Excellent communication skills High school diploma; further education is a plus About the Company The vision of Oaktree Medical Center is to become a world-renowned medical facility known for high quality, holistic care, focused on family values in a safe, caring, customer service driven environment.