Billing & Collections Coordinator

Job description

Provi is seeking a detail-oriented **Billing & Collections Coordinator** to manage the billing process, support timely collection of customer payments, and ensure the accuracy of financial records. This role is ideal for someone with experience in billing, accounts receivable, or collections who enjoys working with data, investigating discrepancies, and maintaining a high level of accuracy in a fast-paced environment. The Billing & Collections Coordinator will be responsible for generating accurate invoices, supporting month-end billing processes, monitoring accounts receivable, and maintaining customer financial records. The ideal candidate is highly organized, comfortable working in Excel on a daily basis, and able to identify and resolve discrepancies between contracts, billing data, and financial systems. Experience with NetSuite is preferred, and a strong attention to detail, problem-solving mindset, and commitment to accuracy are essential for success in this role. This position works closely with Finance, Sales, and customers to resolve billing issues, support collections efforts, and ensure the integrity of billing and revenue-related data. This role is open to remote candidates across the United States. While remote work is fully supported, candidates located in the greater Chicagoland area are preferred given the opportunity for occasional in-person collaboration with team members based in our Chicago office. ### What You’ll Be Doing - Generating and issuing accurate invoices in a timely manner. - Creating Sales Orders from statement of work (MSA) Contracts into Netsuite with accuracy and attention to detail. - Reviewing Salesforce closed won opportunities to Netsuite sales orders for accuracy and performing proper quality control checks between the two systems. - Monitoring accounts receivable and following up with clients on outstanding balances. - Maintaining and updating customer billing information. - Investigating and resolving billing discrepancies and disputes. - Coordinating with internal departments to verify billing data and resolve client concerns. - Preparing regular reports on aging accounts and collection status. - Ensuring compliance with company policies and applicable regulations regarding billing and collections. - Negotiating payment plans with delinquent accounts when necessary. - Maintaining detailed records of all billing and collection activities. - Supporting month-end and year-end financial closing processes. ### What We’re Looking For - Bachelor’s degree in Accounting, Finance, or a related field. - 2-4 years of experience in accounts receivable, general accounting, or related roles. - Demonstrated experience managing billing processes with a high degree of accuracy and attention to detail. - Experience working within ERP and accounting systems, preferably NetSuite. - Familiarity with NetSuite, including creating and reviewing sales orders, invoices, customer records, and billing transactions, is strongly preferred. - Ability to learn and navigate new systems quickly. - Strong knowledge of accounting principles, with expertise in deferred revenue and revenue recognition. - Strong Excel skills required, including the use of Pivot Tables, XLOOKUP/VLOOKUP, SUMIF/SUMIFS, filtering, and data reconciliation. - Experience analyzing billing, collections, or financial data in Excel. - Ability to meet deadlines and timelines for accurate “month end” close of financial records. - Exceptional attention to detail and organizational skills. - Strong communication and interpersonal skills to collaborate with cross-functional teams and customers. - Ability to prioritize tasks, manage deadlines, and adapt to a fast-paced environment.