Billing & Collections Specialist

Job description

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place. **About the Role**: The Billing & Collections Specialist is part of the Accounting team at Dragos and is responsible for managing accounts receivable activities, including complex customer invoicing, collections, and billing issue resolution. This role supports accounting operations by ensuring billing accuracy, timely collections, and effective collaboration with internal teams. The role will report to the Senior Manager, Revenue Recognition. **Responsibilities**: - Prepare, review, and issue complex customer invoices, including recurring billing, contract amendments, and adjustments, ensuring accuracy and alignment with contractual terms. - Ensure accuracy of billing data, including pricing, quantities, taxes, and payment terms. Process invoices and adjustments in the accounting system in a timely manner. - Monitor customer accounts to identify outstanding balances and past-due invoices. Independently manage collection efforts, including proactive outreach, follow up on past-due balances, and resolution of payment delays while maintaining positive customer relationships. - Serve as the primary owner for billing discrepancies and customer inquiries, investigating root causes, coordinating cross-functionally, and resolving issues with minimal supervision. - Maintain accurate records of collections activity, communications, and payment promises. Then, send out customer statements monthly to customers with open balances. - Support month-end close activities related to accounts receivable, including ensuring completeness and accuracy of accounts receivable balances and supporting bad debt analysis. - Prepare accounts receivable aging and collection trends, providing clear status updates, risk identification, and recommendations to management as needed. - Support credit and collections policies to minimize delinquent accounts, ensure customer records contain accurate and up-to-date information. - Effectively prioritize competing deadlines across invoicing, collections, and month-end close activities, exercising sound judgment and time management skills. - Adhere to internal controls, accounting procedures, and compliance standards. Support audit functions and assist team with gathering support for all audits, including pulling documentation. - Perform other special projects or other duties as assigned. **Qualifications**: - Five (5) years of Accounts Receivable experience with emphasis on invoicing and collections. - System/software