Billing, Credentialing & Back-Office Operations Coordinator

Job description

Location: Remote Hours: Full-time preferred (40 hours/week); minimum 30 hours/week ABOUT NABI HEALTH At Nabi Health, we provide weight-inclusive nutrition care for people navigating eating disorders, disordered eating, and body distress. Our clinical model is supported by a strong operational backbone that ensures patients and providers have seamless, reliable, and ethical care experiences. We are seeking a Billing, Credentialing & Back-Office Operations Coordinator to support revenue cycle operations, provider onboarding, and administrative workflows that enable our clinicians to deliver high-quality care at scale. This role is ideal for someone who is detail-oriented, systems-driven, and excited to help build operational processes in a growing, mission-driven healthcare startup. WHAT YOU’LL DO - Billing & Revenue Cycle Management - Manage day-to-day billing workflows, including claims submission, reconciliation, and follow-up - Track and resolve claim denials and follow up with payers to ensure timely reimbursement - Maintain accurate billing, insurance, and provider records within EMR and practice management systems - Support revenue cycle reporting and collaborate with operations leadership to improve efficiency Credentialing & Provider Enrollment - Manage credentialing and payer enrollment for new Registered Dietitians (RDs) - Track credentialing timelines to ensure clinicians are onboarded and billable as efficiently as possible - Maintain up-to-date provider licenses, credentials, and payer statuses - Ensure provider capacity keeps pace with patient growth Back-Office & Administrative Operations - Support onboarding of clinicians into EMRs, billing systems, and administrative workflows - Maintain accurate provider and administrative data across internal systems - Assist with scheduling, data entry, and clinician administrative support as needed - Collaborate with leadership to streamline workflows and build scalable operational processes Compliance & Communication - Ensure compliance with HIPAA and payer requirements across all workflows - Serve as a point of contact for clinicians and patients regarding administrative and billing questions - Communicate clearly, professionally, and empathetically in a patient-centered care environment WHAT YOU BRING Required - 1+ years of healthcare administration experience - Prior experience with medical billing, insurance claims, denials, or RCM workflows - Strong organizational skills and exceptional attention to detail - Comfort with EMRs, billing software, spreadsheets, and Google Workspace - Ability to work independently in a fast-paced, fully remote environment Preferred - Experience with credentialing, payer enrollment, or provider onboarding - Experience in behavioral health, nutrition, or eating disorder practices - Familiarity with EMRs such as SimplePractice, Healthie, or similar systems - Working knowledge of CPT and ICD-10 codes What We’re Looking For - A problem-solver with a process-first mindset - Highly reliable, proactive, and detail-oriented - Comfortable with ambiguity and rapid growth environments - Clear, timely communicator and strong collaborator - Committed to equity, respect, and patient-centered care What We Offer - Competitive pay - Health, dental, and vision insurance (for full-time roles) - Home technology reimbursement - Flexible scheduling within core business hours - Professional growth opportunities within a rapidly scaling health organization