Billing Operations Analyst (12 month contract)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the Job

OpenTable, a global leader in restaurant technology, is seeking a detail-focused Billing Operations Analyst to join our team in London for a 12 month contract. In this role, you will support all elements of our global billing process, ensuring smooth and accurate operations that directly impact our restaurant partners and our bottom line. You will solve complex billing problems, suggest operational improvements, and collaborate with cross-functional teams to meet customer needs. This is an opportunity to make a tangible impact on a global scale while leveraging new technologies to enhance workflows.

Responsibilities

• Process and manage global billing operations, including generating invoices and credit memos, to ensure accurate and timely financial transactions.
• Resolve billing issues and respond to stakeholder inquiries promptly to maintain high customer satisfaction.
• Collaborate with Finance and Sales to resolve discrepancies and manage Pricing Request Forms, ensuring alignment with approved contractual terms.
• Conduct regular audits and execute end-of-month activities to ensure the absolute accuracy of billing and financial data.
• Identify bottlenecks and lead projects to continuously improve billing systems and processes, including the exploration of AI tools.
• Prepare detailed reports, handle ad-hoc analyses, and maintain comprehensive documentation for audit readiness.

Minimum Qualifications

• 1+ years of experience in billing, accounts receivable, or financial operations.
• Proficiency in navigating and utilizing enterprise billing systems (e.g., Salesforce, NetSuite, Oracle, or similar).
• Demonstrated ability to confidently work with spreadsheets and perform basic data analysis.
• Exceptional organizational skills and attention to detail, with a proven ability to manage time efficiently.
• Strong communication skills with a clear ability to collaborate effectively with diverse stakeholders.

Preferred Qualifications

• Experience with or a strong interest in exploring AI tools to enhance operational efficiency.
• Proven ability to make informed decisions and independently progress tasks in a dynamic environment.
• A proactive, problem-solving mindset with an openness to learning new methodologies.
• Adaptability to changing priorities and a continuous improvement approach to overcoming challenges.

The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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