Billing Operations Specialist

Job description

**About Procare** For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive. Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds. **A Little About the Role** The Accounting function's operational workload has grown around customer account maintenance, collections, and billing administration. This role centralizes that work — credit card and payment updates, collections follow-up, force churns, suspensions, and soft locks — so senior accounting staff can focus on financial reporting and higher-value projects. The person in this seat keeps customer billing and account status accurate and current. They work closely with Finance, Customer Success, and Support, and are equally comfortable with a steady queue of recurring tasks and the occasional ad hoc project. **What you’ll do:** Billing & Payment Operations - Process customer credit card and payment method updates accurately and on time. - Ensure contract and account terms are reflected correctly in billing systems. - Identify opportunities to improve or automate recurring billing and collections workflows. Collections & Account Lifecycle - Own the collections process for past-due accounts, including outreach, payment follow-up, and escalation per established procedures. - Execute force churns for accounts that meet defined non-payment or policy criteria. - Apply account suspensions and soft locks in accordance with company billing policy and internal SLAs. - Reinstate accounts and reverse suspensions/soft locks once payment or resolution requirements are met. Reporting & Cross-Functional Support - Maintain clear, accurate records of all account actions taken, for audit and reporting purposes. - Respond to internal requests from Customer Success and Support regarding account billing status. - Assist with month-end close tasks related to collections and accounts receivable as needed. - Support special accounting projects — process improvements, audits, and cross-functional initiatives — as assigned by the Senior Manager, Revenue Accounting & Billing. - Handle other ad hoc projects and administrative requests within the accounting function. **Our ideal candidate will have:** - 1–3 years' of experience in accounting, billing operations, collections, or a related field. - Associate's or Bachelor's degree in Accounting, Finance, Business, or equivalent experience. - Proficiency with Microsoft Excel or Google Sheets. - Strong attention to detail and organizational skills, with the ability to manage a high volume of recurring tasks while meeting deadlines. - Clear written and verbal communication skills, including experience with customer-facing collections communication. - Comfortable following defined policies while exercising sound judgment on exceptions. - Ability to maintain confidentiality of sensitive customer and financial information. - Experience with accounting or billing software such as NetSuite, QuickBooks, or Stripe. **Physical Requirements:** - This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods - Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees - Use of computer, telephone, and other office equipment for the greater part of the workday - Occasional travel may be required for this position **Why Procare?** - Excellent comprehensive benefits packages including: medical, dental, & vision plans - HSA option with employer contributions - Vacation time, holidays, sick days, volunteer & personal days - 401K Plan with employer match and immediate vesting - Employee Stock Purchase Plan - Employee Discount Program - Medical, Dependent Care, and Transportation FSA Plans - Company paid Short and Long-Term disability and Life Insurance - RTD EcoPass for all Denver employees - Tuition Reimbursement and continued Professional Development - Fast paced, high energy workplace environment in prime downtown location - Regular company provided meals **Salary** $24.50 - $26.75/hour DOE **Location** This position is based in our Denver, CO office. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.