Billing & Recharge Agent

Job description

Company Description SIXT Van & Truck is Part of the SIXT Group, the Global Leader in mobility services with over 110 years of experience in supplying a diverse range of automotive solutions to more than 100 countries worldwide. We are a leading commercial vehicle rental company specializing in providing high-quality rental services to a diverse range of clients. Our fleet consists of a wide variety of commercial vehicles including trucks, vans, and specialized vehicles and we take pride in delivering exceptional customer service and maintaining strong industry partnerships. Job Description The Billing & Recharge Agent is key to ensuring the accurate and timely invoicing and recovery of recharge costs for vehicle damage or negligence. You will manage the full billing lifecycle, handle disputes professionally, and maintain precise financial records. This role is essential in achieving seamless billing operations and excellent customer communication. Ready to take on this challenge? Join Team Orange YOUR ROLE AT SIXT • You review damage assessments and calculate recharge amounts using the approved pricing matrix and policy • You create and issue accurate recharge invoices to customers within agreed SLA timeframes • You manage customer recharge disputes professionally, from receipt to resolution or escalation • You ensure purchase orders and supplier invoices for repair work match job completion records • You maintain accurate financial records and contribute to monthly recovery reporting • You keep billing templates and communications updated and support audits and data requests YOUR SKILLS MATTER • Experience You have previous billing or financial administration experience • Accuracy You demonstrate strong numerical precision and attention to detail • Communication You are confident and professional in written and verbal customer interactions • Calmness You handle challenging disputes and customer interactions effectively • Tools You have good working knowledge of Microsoft Office, especially Excel • Background Ideally, you bring experience in fleet, automotive, or insurance environments WHAT WE OFFER Competitive Reward Package Attractive base salary with a performance-based bonus Time Off & Financial Security Up to 22 days’ holiday plus bank holidays, pension scheme, and life assurance. Wellbeing & Support Employee Assistance Programme and access to wellbeing resources. Career Development An entrepreneurial, flat management structure with direct access to decision-makers and genuine opportunities to grow your career. Qualifications Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!